Donald Nwokeji

Strategic Operations and Supply Chain Leader with over 8 years of experience driving efficiency, profitability, and scale within large-scale retail and commercial environments. Expert in end-to-end supply chain management, procurement optimization, and e-commerce logistics. Proven ability to transform operational data into actionable business strategy, reducing costs while elevating customer experience.

Adept at leading cross-functional teams to exceed operational KPIs in high-pressure environments.

Supply Chain Manager - GRAND PRODUCTS COMPANY LTD. (GRAND SQUARE SUPERMARKET) - Lagos, Nigeria

(2024-06)

• Direct end-to-end supply chain operations, optimizing inventory performance to ensure 99% product availability and minimal capital tied in dead stock.
• Spearhead vendor negotiation and procurement strategies, achieving a 30% increase in product variety and significantly reducing out-of-stock frequency.
• Implement advanced inventory control systems and audit processes, drastically reducing shrinkage, product expiry, and supply chain inefficiencies.
• Deliver high-level performance reporting to the Board of Directors, identifying operational bottlenecks and recommending strategic pivots to drive business growth.
• Collaborate with commercial teams to align procurement cycles with peak sales periods, optimizing cash flow and stock turnover.

Branch Manager - GRAND PRODUCTS COMPANY LTD. (GRAND SQUARE SUPERMARKET) - Lagos, Nigeria

(2023-06 - 2024-06)

• Managed daily branch operations with a focus on P&L accountability, facility management, and high-performance team leadership.
• Leveraged customer data and behavioral insights to drive a 40% increase in customer satisfaction scores, directly impacting branch revenue growth.
• Formulated competitive strategies by analyzing external market environmental factors, positioning the branch to outperform competitors.
• Enforced stringent Health, Safety, and Environment (HSE) standards, ensuring a risk-free operational environment for both staff and high-volume customer traffic.
• Coached and mentored team members to cultivate a culture of ownership, accountability, and operational excellence.

Floor Manager - GRAND PRODUCTS COMPANY LTD. (GRAND SQUARE SUPERMARKET) - Lagos, Nigeria

(2020-05 - 2023-05)

• Owned store performance targets by driving sales strategies, merchandise presentation, and customer-centric service delivery.
• Oversaw inventory management and replenishment cycles, maintaining high standards of store commerciality and product availability.
• Led, trained, and developed staff, ensuring consistent achievement of individual and team KPIs in a dynamic retail setting.

Floor Supervisor - GRAND PRODUCTS COMPANY LTD. (GRAND SQUARE SUPERMARKET) - Lagos, Nigeria

(2018-09 - 2020-04)

• Streamlined procurement and merchandising processes, ensuring store operational continuity.
• Managed floor staff and merchandising activities, providing direct reporting and performance metrics to Store Management.

Sales Associate (Wine Section) - GRAND PRODUCTS COMPANY LTD. (GRAND SQUARE SUPERMARKET) - Lagos, Nigeria

(2016-09 - 2018-09)

• Provided expert consultation on product portfolios, driving sales through deep product knowledge and customer-focused recommendations.
• Managed stock requisition and inventory rotation, ensuring shelf standards and maximizing product visibility.

B. Eng - Chemical Engineering - Niger Delta University (2007 - 2012)

Graduate Coursework - Business Administration (MBA) - Nexford University (2023-07 - 2024-12)