Dorathy Bahago

To secure a position in a reputable organization where I can utilize my skills and experience in sociology, procurement, customer service and supervision to contribute to organizational growth and enhance operational efficiency while advancing my career.

Supervisor / Help Desk Representative at SO FRESH NEIGHBORHOOD MARKET (2024-01 – Present)

• Monitored employee performance, providing constructive feedback, conducted appraisals, and created development plans.
• Provided step-by-step assistance, offering polite service, and managing user expectations.
• Onboarded new hires, conducted training, and advised team members to improve their skills and knowledge.
• Created and maintained knowledge base articles, FAQ documents, and training manuals.
• Addressed workplace disputes, handled employee grievances, and enforced safety or operational rules.
• Removing obstacles to productivity, fostering a positive work environment, and motivating team members to achieve goals.

Procurement officer at SO FRESH NEIGHBORHOOD MARKET (2019-01 – 2024-01)

• Identified, evaluated, and vet suppliers to build a reliable vendor base.
• Nurture long-term relationships and monitor vendor performance through KPIs.
• Negotiate pricing, payment terms, and contracts to secure the best value. Conduct market research to understand trends and identify cost-saving opportunities.
• Created and managed purchase requisitions and orders, ensuring they align with established budgets.
• Mitigate supply chain risks, develop contingency plans, and ensure all purchasing activities comply with company policies and legal regulations.
• Maintained accurate, detailed records of purchased goods, services, and invoices.
• Worked with internal departments (e.g., finance, operations) to understand, define, and fulfill their procurement needs.

Teacher (NYSC) at FEDERAL POLYTECHNIC STAFF SCHOOL (2018-01 – 2018-12)

• Delivered lessons, including planning, preparing, and teaching classes.
• Created lesson plans, setting goals, objectives and assessment.
• Maintained classroom discipline, establishing rules, regulations and consequences.
• Developed students' potential, including encouraging creativity, critical thinking, and problem-solving.
• Supervised students during lessons, activities, and transitions, ensured their safety and well-being.
• Provided one-on-one or small group support to students who need additional help.

Bachelor of Science (BSc) in Sociology – Nasarawa State University, Keffi, Nasarawa State (2012-01 – 2016-12)

Senior School Certificate Examination (SSCE) – Federal Government Girls College, Keane, Nasarawa State (2002-01 – 2008-12)