Marketing & Sales Manager - Evergreen Supermarket
(2015-01 - 2018-12)
- Exceeded monthly sales targets by 25% through effective upselling techniques.
- Increased revenue by $10,000 per quarter by recommending additional products.
- Converted 50% of customer inquiries into sales opportunities.
- Consistently met and exceeded cross-selling KPIs.
Customer service Representative - Riteway Cleaners
(2018-01 - 2020-12)
- Achieved a 98% customer satisfaction score consistently for 12 months.
- Handled 50+ customer inquiries daily while maintaining quality standards.
- Collaborated with the IT team to resolve technical issues affecting service.
- Drafted clear and concise email templates, improving response consistency.
- Mastered CRM software, improving data accuracy and customer tracking.
- Balanced phone calls, emails, and chat inquiries simultaneously with 99% accuracy.
Editor - Globaladmissions
(2020-01)
- Interpret copywriting briefs to understand project requirements.
- Collaborate with designers, PR and other professionals on large-and small-scale marketing projects.
- Edit and proofread copy as needed.
- Use SEO principles to maximize copy's reach.
