Dorcas Adams

A passionately motivating brain-storming administrative/management job that affords the versatile opportunity for self-development and imitative, mind competence, comprehensive and evaluative research and analysis, creativity, selflessly dedicated and zealous service based on mutualism and trust, career-oriented and idea-based.

Approachable Front Desk

Agent with 3 years of experience in the hospitality industry. Motivated, reliable, and willing to go the extra mile to please customers. Adept in swiftly handling hotel reservations. Highly motivated with a talent for assisting customers in general services such as billing, check-out, and check-in.

Qualified across different areas of hotel management. Focused with knowledge in customer service, time management, and effective planning. Specializing in balancing many different tasks at once. Hardworking professional promoting attention to detail along with smooth telephone and email etiquette.

Demonstrating a positive attitude and ability to adapt to any situation. Brings 3 years of experience managing fast-paced, front desk operations. Strong planning, problem-solving, and communication skills.

Organized and efficient while providing exceptional service to clients. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication.

Positive and upbeat with strong relationship-building abilities. Versatile and hardworking Receptionist driven to improve productivity and customer relations with a professional demeanor and attention to detail. Goal-driven Receptionist with an extensive background managing busy reception areas and multi-line telephone systems.

Security-conscious and astute in control of confidential documentation. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data entry, database management, and scheduling.

Front desk receptionist at LaVod Hotel (2023-07 – Present)

• Actioned several emails daily and handled incoming phone calls.
• Provided critical administrative support to co-workers.
• Performed administrative support tasks such as data entry, appointment scheduling, and phone call screening.
• Reduced waiting times through effective time and resource management.
• Greeted visitors upon arrival, verifying identity and booking details and issuing visitor passes.
• Answered and helped resolve inquiries from clients, vendors, and the general public.
• Kept the reception area clean and neat to give visitors a positive impression of the company.
• Resolved minor customer issues and requests for information, escalating complex problems to the line manager.
• Expertly handled complaints and recorded customer feedback to enhance guest experience.
• Maintained accurate and up-to-date records for smooth handovers.
• Managed calendars, strategically scheduling appointments to maximize availability.
• Prioritized tasks to maintain reliable service throughout peak times.
• Embodied company values through friendly and reliable customer service.

Front Desk Officer, Receptionist at Sage Hotel GRA (2022-01 – 2022-12)

• Provided clerical support to company employees, including copying, faxing, and file management.
• Answered telephone calls, compiling detailed notes and promptly forwarding them as required.
• Screened and verified visitor IDs, maintaining the security of personnel and office environment.
• Managed bookings using Opera software to schedule, cancel, and re-arrange appointments.
• Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
• Encouraged customer feedback to deliver information to management for process improvements.
• Streamlined operations by organizing files and documents to implement improved workflow and organization.
• Promoted a welcoming environment while managing the receptionist area and fielding requests for information.
• Managed customer orders and invoices to reduce financial discrepancies.
• Maintained detailed administration and office procedures to improve accuracy and efficiency.
• Maintained accurate and up-to-date records for smooth handovers.

Sales Representative at Igbinedion Education Bookshop (2021-07 – 2022-01)

Graduate in Religious Studies – University of Benin (2017)

Diploma in Mass Communications – Federal Polytechnic Auchi (2012)

– Baptist High School (2010)