Dorcas Ankeolu

Administrative & operations support with a background in management and client relations. Skilled in organizing office workflows, maintaining accurate records, and handling end-to-end complaint resolution within a hybrid environment. Committed to delivering efficient operational support, managing schedules, and facilitating clear communication between stakeholders. Proven ability to handle confidential information with due diligence and contribute to team success.

Data Annotator at Hugo Tech Company (2025-09 – 2026-09)

• Categorised content and applied the required labels, including text classification, sentiment, entities, relationships and other attributes depending on the project.
• Reviewed large batches of completed annotations to identify incorrect labels, missing information, inconsistencies and difficult edge cases before submitting tasks.
• Used annotation guidelines and previous examples to make decisions on unclear data, while flagging cases that were ambiguous or not covered by the instructions for further review.
• Maintained accuracy and consistency across high volumes of annotation tasks and incorporated feedback from quality reviewers when guidelines or labelling requirements changed.
• Worked with project leads and reviewers to clarify difficult cases, understand changes to annotation requirements and maintain consistency across the dataset.
• Adapted to new projects and changes in annotation instructions by reviewing updated guidelines and examples before starting new batches of tasks.

Operations Associate at Femmacks Global Resources Ltd (2023-10 – 2025-12)

• Assisted with the day-to-day operational activities of the business, including following up on supplies, site needs and routine administrative requests.
• Maintained petty cash records and documented operational expenses, receipts and other supporting documents.
• Followed up with customers and staff on orders, requests and other operational issues, passing unresolved matters to the appropriate person.
• Assisted with coordinating drivers, site workers and other support staff to ensure assigned tasks were carried out as required.
• Helped monitor routine business needs such as fuel, water, supplies, maintenance and other items required for daily operations.

Operations Support at Laja Global Study (2024-05 – 2025-03)

NYSC

• Maintained and updated client records, including contact details, travel preferences, booking information and documents submitted during the application process.
• Followed up with clients, airlines, hotels, visa-related service providers and other vendors on pending requests, confirmations and changes.
• Assisted with promoting travel and study-abroad packages by responding to enquiries, sharing available programmes and directing interested clients through the next steps.
• Supported basic payment and transaction records by confirming payments, updating client accounts and keeping relevant receipts and records.
• Assisted students with general questions about study-abroad requirements and referred more complex visa or admission matters to senior team members.

Bachelor of Science in Industrial Relations & Personnel Management – Olabisi Onabanjo University (2023)

Ordinary National Diploma (OND) in Business Administration – Moshood Abiola Polytechnic (2019)