Dosu Dorcas

Customer-focused and detail-oriented professional with over 6 years of experience in retail and customer service environments. Proven ability to handle customer inquiries, process transactions accurately, resolve complaints, and maintain positive customer relationships. Skilled in cash handling, POS systems, inventory coordination, and team collaboration.

Seeking a customer service–oriented role where strong communication and problem-solving skills can enhance customer satisfaction and business success.

Customer Service/Sales Associate - St Theresa of Avila Pharmarcy and Store - Idiroko, Ogun State, Nigeria

(2023-12 - 2025-10)

• Delivered friendly, professional customer service by greeting customers, responding to inquiries, and providing product guidance.
• Processed cash, card, and digital payments with 100% transaction accuracy.
• Handled returns, exchanges, and refunds in line with company policies, ensuring customer trust and satisfaction.
• Resolved customer complaints promptly to maintain a positive shopping experience.
• Balanced daily cash drawers and prepared end-of-shift reports.
• Supported store operations by maintaining a clean checkout area and organized product displays.
• Assisted during peak periods to reduce customer wait times.
• Trained new staff on customer service standards and checkout procedures.

Cashier / Customer Service Assistant - Firstvet Enterprises - Idiroko, Ogun State, Nigeria

(2023-01 - 2023-12)

• Assisted customers with purchases, payments, and general inquiries.
• Processed transactions accurately using multiple payment methods.
• Balanced cash drawers daily to ensure accountability.
• Managed customer returns and exchanges professionally.
• Maintained a neat, welcoming checkout environment.
• Supported new staff through on-the-job training and guidance.

Store Manager / Administrative Coordinator - Sammy Mautin Nigeria Ltd - Idiroko, Ogun State, Nigeria

(2020-08 - 2022-11)

• Supervised daily store operations while maintaining high customer service standards.
• Addressed customer concerns and complaints, ensuring timely resolution.
• Managed inventory, stock replenishment, and product availability.
• Monitored sales performance, expenses, and store budgeting.
• Trained and supervised staff to deliver consistent customer experiences.
• Fostered a customer-friendly environment that encouraged repeat business.

Cashier / Records Clerk - Sammy Mautin Nigeria Ltd - Idiroko, Ogun State, Nigeria

(2018-02 - 2020-07)

• Provided front-line customer service, handling payments and inquiries.
• Keeping sales record on paper and digitally.
• Monitoring of customers outstanding accounts and follow-ups.
• Balancing of accounts after each daily sales.
• Managing all cash and digital transactions.
• Assisted with monthly audits and documentation reviews
• Performing sales audit with the manager at the end of each month.
• Collaborated with team members to achieve branch goals and maintain a positive work environment.

Bachelor of Science (Bsc) - Business Administration - National Open University Nigeria (2021 - 2026)