Customer Service/Sales Associate - St Theresa of Avila Pharmarcy and Store - Idiroko, Ogun State, Nigeria
(2023-12 - 2025-10)
- Delivered friendly, professional customer service by greeting customers, responding to inquiries, and providing product guidance.
- Processed cash, card, and digital payments with 100% transaction accuracy.
- Handled returns, exchanges, and refunds in line with company policies, ensuring customer trust and satisfaction.
- Resolved customer complaints promptly to maintain a positive shopping experience.
- Balanced daily cash drawers and prepared end-of-shift reports.
- Supported store operations by maintaining a clean checkout area and organized product displays.
- Assisted during peak periods to reduce customer wait times.
- Trained new staff on customer service standards and checkout procedures.
Cashier / Customer Service Assistant - Firstvet Enterprises - Idiroko, Ogun State, Nigeria
(2023-01 - 2023-12)
- Assisted customers with purchases, payments, and general inquiries.
- Processed transactions accurately using multiple payment methods.
- Balanced cash drawers daily to ensure accountability.
- Managed customer returns and exchanges professionally.
- Maintained a neat, welcoming checkout environment.
- Supported new staff through on-the-job training and guidance.
Store Manager / Administrative Coordinator - Sammy Mautin Nigeria Ltd - Idiroko, Ogun State, Nigeria
(2020-08 - 2022-11)
- Supervised daily store operations while maintaining high customer service standards.
- Addressed customer concerns and complaints, ensuring timely resolution.
- Managed inventory, stock replenishment, and product availability.
- Monitored sales performance, expenses, and store budgeting.
- Trained and supervised staff to deliver consistent customer experiences.
- Fostered a customer-friendly environment that encouraged repeat business.
Cashier / Records Clerk - Sammy Mautin Nigeria Ltd - Idiroko, Ogun State, Nigeria
(2018-02 - 2020-07)
- Provided front-line customer service, handling payments and inquiries.
- Keeping sales record on paper and digitally.
- Monitoring of customers outstanding accounts and follow-ups.
- Balancing of accounts after each daily sales.
- Managing all cash and digital transactions.
- Assisted with monthly audits and documentation reviews
- Performing sales audit with the manager at the end of each month.
- Collaborated with team members to achieve branch goals and maintain a positive work environment.
