Eberechi Nkpoku

Dynamic and results-oriented Customer Service Representative with over 4 years of experience spanning sales, team leadership, and digital marketing. Adept at managing multi-channel customer communications, resolving complaints, and driving revenue growth through upselling and strategic relationship management. Demonstrated ability to lead and onboard teams, exceed performance targets, and implement customer satisfaction initiatives.

Brings a strong blend of communication, adaptability, and data-driven thinking to deliver measurable results in fast-paced environments.

Customer Service Representative at Eberek Global (2025-01 – 2026-01)

Managed and responded to customer inquiries through multi-channel communication platforms, including inbound and outbound calls, email correspondence, and live chat support.

• Managed and responded to customer inquiries through multi-channel communication platforms, including inbound and outbound calls, email correspondence, and live chat support.
• Accelerated revenue performance by outperforming call quality goals by 35% on a consistent basis.
• Exceeded monthly and quarterly sales targets through effective product promotion and upselling.
• Built and maintained strong customer relationships, ensuring repeat business.
• Identified customer needs and recommended suitable products to maximize satisfaction.

Sales Representative at E.Y Grocery (2022-05 – 2024-12)

Developed and implemented upselling strategies and managed customer relationships while delivering exceptional service and sales solutions.

• Developed and implemented upselling strategies resulting in a 75% increase in revenue.
• Onboarded 15 employees, leading to measurable improvements in team performance.
• Enhanced customer satisfaction by introducing and executing a new feedback strategy.
• Skilled in data entry and online research to ensure the company stays current and well-informed.
• Developed and maintained relationships with 100+ customers daily while delivering exceptional service and sales solutions, resulting in a 60% customer satisfaction rating improvements.

Bachelor of Science in Foreign Languages – University of Benin (2019 – 2023)