Edidiong Udom

Associate Chartered Accountant (ANAN) with over seven years of experience in banking, accounting, finance, customer service, and administration. Experienced in account management, KYC/AML compliance, financial reporting, bank reconciliations, cash management, and customer relationship management. Recognized for delivering exceptional customer service, maintaining accurate financial records, and improving operational efficiency. Proficient in Microsoft Excel, QuickBooks, and Microsoft Office.

Bursary / Accounts Assistant - Brainhall International School

(2026-02)

• Maintain accurate student fee records and daily financial transactions.
• Support account reconciliations and financial reporting.
• Handle cash collections with proper documentation.
• Provide excellent customer service to parents and guardians.
• Manage student registration records and administrative documentation.
• Respond professionally to parents' and guardians' enquiries regarding school fees and payments.
• Assist in preparing budgets, payment schedules, and financial statements.
• Ensure compliance with internal financial policies and procedures.
• Maintain confidentiality of students' and financial information.
• Utilize Microsoft Excel and other accounting tools for data entry, reporting, and record management.

Customer Service Officer - Fidelity Bank Plc

(2023-10 - 2025-12)

• Open and maintain savings, current, domiciliary, and loan accounts in compliance with KYC and AML regulations.
• Verify customer documentation and ensure compliance with regulatory and internal banking policies.
• Resolve customer enquiries and complaints promptly while maintaining a high standard of customer satisfaction.
• Promote and cross-sell banking products and digital banking solutions to meet customers' financial needs.
• Process account updates, mandate changes, and account reactivation requests.
• Handle ATM/debit card issuance, activation, replacement, and PIN-related requests.
• Assist customers with mobile banking, internet banking, and digital banking enrollment.
• Process cheque book requests, account statements, and other customer service requests.
• Collaborate with internal departments to resolve account-related issues efficiently.
• Maintain accurate customer records and ensure confidentiality of customer information.
• Support branch operations by ensuring timely turnaround of customer requests.
• Contribute to achieving branch customer service and operational excellence targets.

Accountant / Human Resource - Gifted Driving Services & Motor Solution

(2021-08 - 2021-12)

• Recorded daily financial transactions using QuickBooks and maintained accurate accounting records.
• Prepared monthly bank reconciliations and monitored cash flow.
• Processed invoices, payments, payroll support, and expense records.
• Assisted in preparing management reports and financial summaries.
• Managed recruitment, onboarding, and employee documentation.
• Maintained staff attendance and personnel records.
• Coordinated employee welfare and handled workplace concerns professionally.
• Ensured compliance with company financial and HR policies.
• Liaised with vendors and clients to resolve payment and account-related issues.

Executive Assistant - Elite Nursery & Primary School

(2019-09 - 2020-07)

• Managed executive schedules, meetings, and correspondence.
• Prepared reports, letters, presentations, and official documents.
• Maintained confidential records and administrative files.
• Maintained office records and ensured efficient document management.
• Coordinated office activities and provided administrative support to management.
• Processed invoices and maintained financial documentation.

Secretary (NYSC) - Nigerian Social Insurance Trust Fund (NSITF)

(2018-04 - 2019-04)

• Managed incoming and outgoing correspondence and official documentation.
• Prepared reports, letters, and meeting minutes.
• Maintained organized filing systems for records and confidential documents.
• Scheduled meetings and coordinated administrative activities.
• Assisted with data entry and record management.
• Ordered office supplies and monitored inventory.
• Supported departmental operations and customer enquiries.

Junior Accountant (Industrial Training) - Nigerian National Petroleum Corporation (NNPC)

(2015-09 - 2016-02)

• Assisted in preparing financial statements and accounting reports.
• Supported account reconciliations and general ledger maintenance.
• Processed payment vouchers and financial documentation.
• Assisted with month-end and year-end closing activities.
• Maintained accurate accounting records and filing systems.
• Supported senior accountants with financial analysis and reporting.
• Ensured compliance with accounting procedures and internal controls.

Bachelor of Science (B.Sc.) - Accounting - Kaaf University College, Ghana (2017)

West African Senior School Certificate (WASSCE) - Hallel College (2013)