Effy Sunday Effiong

To be creative, Innovative, and Outstanding in my work field.

CUSTOMER EXPERIENCE AND ENGAGEMENT - LEADWAY ASSURANCE COMPANY LIMITED (LEADWAY HEALTH HMO) - 121/123 Funsho Williams Avenue, Iponri, Lagos, Nigeria

• Reaching out to clients if they have any issues regarding a previous appointment in the facility they accessed.
• Keeping records and tracking client exclusions that were accessed in various facilities.
• Paying facilities for clients who were assessed.
• Pre-booking client for their exclusions services ahead on their visitation to the facility.
• Managing client exclusion services.
• Repaying the client for medical services paid from their pockets, as it is covered by the HMO.

BUSINESS DEVELOPMENT/SALES - LEADWAY ASSURANCE COMPANY LIMITED (LEADWAY HEALTH HMO) - 121/123 Funsho Williams Avenue, Iponri, Lagos, Nigeria

• Marketing of all health insurance products
• Contribute to the growth of client base
• Build business relationship with potential clients
• Manage and deepen key client relationships
• Follow up with business leads and negotiations
• Facilitate performance appraisals of team members
• Researched the market to identify new business opportunities

FRONT DESK OFFICER - TAIWO OGUNSOLA AND SONS LIMITED - Alausa, Lagos, Nigeria

• Attending to customers, resolving client complaints and keeping client records of activities.
• Pre-booking clients for next appointment and reaching out to them to patronize our various offers.

STORE ROOM MANAGER - LEKAN OGUNSOLA MEMORIAL HOUSE - LASUTH Ikeja

• Keeping records of every item going out and coming in the company for proper records.
• Acquiring office necessary items need to keep the company running.

Certificate - Customer Centricity as Competitive Advantage - Kennesaw State University (2025-04 - 2025-06)

Ordinary National Diploma - Computer Science - Federal school of statistics (National bureau of Statistics, Nigeria) (2015 - 2017)

Senior Secondary School Certificate - Progressive Comprehensive College, Ikeja Lagos Nigeria (2004 - 2010)

First School Leaving Certificate (FSLC) - Assembly Of Wisdom Nursery and Primary School, Lagos Nigeria (1999 - 2004)