Account Manager, 05/2022- Current
GBC Murphy Limited – Ogba, Lagos
- Prepared monthly reports, including payment and account reconciliation and financial statements.
- Communicated with customers to identify and resolve outstanding payments.
- Analysed figures, postings and documents to maintain accounting programme accuracy.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Reconciled company bank, credit card and line of credit account every month investigating and resolving discrepancies to keep accounts audit-ready.
- Resolved customer concerns promptly to maintain satisfaction.
- Produced cash summaries to monitor financial activities with confidence.
- Collected and processed payments.
- Immediately addressed problems with customer accounts to promote quick resolution.
- Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
- Monitored outstanding invoices in sage 50, confirming and updating invoice approval status to meet payment cycle deadlines.
- Performed end-to-end account reconciliation processes.
- Assistant Financial Accountant, 02/2022-04/2022
Madas Leasing International Company,
Ikorodu Lagos
- Efficiently solved complex problems that impacted management.
- Used Excel to maintain company database with essential account and sales information.
- Utilised effective communication and active listening skills to create client rapport to grow profitability.
- Trained new personnel in key departmental functions and protocol.
- Closely monitored weekly sales to write reports for senior leadership and streamline operational processes.
- Serviced existing accounts on regular basis to maximise revenue.
- Immediately addressed problems with customer accounts to promote quick resolution.
- Responded to telephone and in-person requests for information.
- Helped resolve client problems quickly with superior customer service.
- Collected and processed payments.
- Reconcile accounts to keep records of current balance.
- Maintain account by routinely entering new transactions, reconciling statement and resolving discrepancies.
Accountant, 08/2020-07/2021
Nenis Engineering Limited, Ikorodu Lagos
- Accurately documented all cash, credit, fixed assets, accrued expenses and line of credit transactions.
- Reconciled accounts from income and expense data to net worth and assets.
- Reviewed and processed employee expense reports and vendor invoices for payment.
- Updated journal entries and accounts on accrual basis with Zohobooks
- Accurately tracked tax, invoicing and budget information using Zohobooks.
- Created quarterly and yearly balance sheets to track financial trends and performance.
- Prepared employees Pay As You Go and pension.
- Maintained integrity of general ledger, including chart of accounts.
- Processed payroll and calculated deductions by accurately using Excel to secure payment traceability.
- Set up and improved accounting systems and processes to meet business needs and maximise effectiveness of operations.
- Trained new employees on accounting principles and company procedures.
- Generated invoices based on established accounts receivable schedules and terms.
- Organised and carried out month-end, quarterly and year-end processes.
Operations Officer, 01/2011-05/2020
Cross Country Limited, Yaba Lagos
- Facilitated performance tracking by accurately processing transactional data in Excel.
- Promoted efficient work flow, verifying policies were distributed, understood and adhered to.
- Reviewed operations planning, recommending actions that resulted productivity increase.
- Oversaw effective, accurate financial administration to avoid financial and reputational losses.
- Balanced tills with accurate cash and card payments, preparing bank deposits and POS reports.
- Maintained faultless customer service through proper staff training and development.
- Maintained and verified time, transportation, financial, inventory and personnel records.
- Managed all aspects of daily delivery, including routing, driver supervision and DOT compliance.
- Ensured that drivers completed required safety training and attended quarterly driver safety meetings.
- Allocated equipment to meet transportation and operations financial goals.
- Managed driver safety awards programme, promoting safe driving and working safe initiative.
- Planned and established transportation routes, work schedules and assignments.
- Scheduled repair and preventive maintenance of vehicles and other equipment.
- Met customer travel needs by matching services with personal preferences and requirements.
- Managed formal travel needs, tickets and travel insurance paperwork.
- Calculated travel fares and service fees to offer competitive pricing structures.
- Answered telephone calls and offered accurate information to customers about routes, vehicles and general procedures.
Sales Supervisor, 03/2006- 07/2008
Affordable Super Mart, Akoka Lagos
- Organised and coordinated sales team schedules, helping staff meet company and client expectations.
- Coached team members to reach and exceed weekly and monthly sales goals.
- Analysed sales data to define weekly quotas for multiple departments, assessing potential areas of growth.
- Contributed to management decision-making relating to existing sales operations and business strategy.
- Promoted exceptional customer service by engaging clients on sales floor, building positive rapport, answering product queries and handling complaints.
- Enhanced sales by introducing impactful employee incentive and recognition schemes.
- Checked shop merchandise regularly to verify proper display, oversee replenishment activities and enforce planogram requirements.
- Monitored daily sales operations and served as informational and procedural resource to team members.
- Managed employee performance reviews, built positive communication and delivered development insights.
- Exceeded sales goals and improved profitability by developing sales strategies and business plans according to market trends.
- Mentored and trained staff to drive productive goal setting and field sales objectives achievement.
- Interfaced with customers, determined needs, provided recommendations and up-sold services.
- Presented data and reports to inform executive decision-making.
- Retained existing customers and substantially grew customer base, product line and sales volume.
- Achieved exceptional client satisfaction feedback and ratings.
- Analysed sales to identify top-performing products.
- Strengthened profit opportunities by effectively managing time and resources to meet sales objectives.
