Ejeh Catherine

Professional and customer-oriented Front Office professional with strong communication and organizational skills. Experienced in handling guest reception, reservations, check-in/check-out procedures, and administrative support in hospitality environments. Committed to delivering excellent customer service, maintaining professionalism, and ensuring guests enjoy a comfortable and welcoming experience. Able to multitask effectively and work efficiently in fast-paced hotel settings.

Front Office Assistant / Receptionist at SOJOURNER BY GENESIS GRA IKEJA (2024-10 – 2026-05)

• Welcomed guests warmly and ensured smooth check-in and check-out procedures.
• Addressed guest inquiries, complaints, and requests promptly, enhancing overall guest experience.
• Coordinated room reservations and maintained accurate guest records to streamline operations.
• Managed room reservations and updated guest records accurately.
• Assisted in maintaining a clean, organized, and professional front desk area.
• Collaborated with housekeeping and management to resolve issues and elevate guest satisfaction.

B.A. in History and International Studies – Kogi State University

National Youth Service (2023)