Elias Bakka

I am friendly, personable and have the ability to engage with customers by providing outstanding service. Ability to work with cross functional teams, participate in team meetings, always eager to learn, and have the ability to multitask with efficiency and speed at all times.

BARISTA at ON THE ROAD SPECIALITY CAFÉ & BISTRO (2021-10 – Present)

• Aim to provide Quality products like coffee beverages to customers' preferences while ensuring prompt service, provide advice and more knowledge about coffee to customers who are interested to learn more.
• Interact with Customers through greetings, taking their orders, Providing Recommendations, answering their questions and inquiries, and Ensuring a Positive Experience.
• Handle customer complaints and special requests with a lot of care to ensure customer satisfaction, and also, assisting them in accessing the online Menu, guiding them through placing orders after scanning menu bar code.
• Listen actively to customer orders, communicate clearly, and provide information about the café products like coffee, and the snacks, as well as following instructions.
• Carefully follow recipes, measure ingredients accurately with scales, and ensure a great taste experience that will make our customers come again.
• Manage multiple orders simultaneously, and maintain a steady workflow through teamwork.
• Use of quick math in some cases, and addressing customers by their names.

CLIENT SERVICE COORDINATOR at ION CUBE (2018-04 – 2020-08)

• Being an advocate for the Customer within the Company, ensuring work is accomplished within the agreed period, as well as championing their needs and interests.
• Collaborate with cross-functional teams such as the Customer's management team, laborer's, drivers, and equipment providers to ensure service delivery.
• Building and maintaining strong relationship with clients through providing excellent customer service and finishing their projects in the agreed time according to the contract.

UBER DRIVER at UBER CARS (2016-02 – 2018-03)

• Assisted passengers by providing transportation services, helped with luggage, and ensured a comfortable and safe ride.
• Communicated with passengers about confirming pick-up locations, discussed routes, and provided updates on arrival times.
• Managed to trace passengers who may have forgotten their items in the car which ensured a positive experience for passengers.
• Exhibited professionalism, politeness, and respect towards passengers, and ensured a pleasant ride.

SECURITY GUARD at TRANSGUARD SECURITY GROUP LLC (2011-11 – 2015-04)

• Consistently managed time while performing shift duties.
• Ensured safety especially during emergencies like false and real fire alarms, involved in emergency response situations especially evacuation drills, and provided security of the location.
• Communicated with Customers, Visitors, Colleagues, Contractors, and suppliers, by providing clear instructions, guidance, and relevant information regarding the security procedures.
• Being the first point of contact for individuals entering the facility, and a representative of the company, I maintained a visible presence while projecting a helpful and friendly attitude.

High School Diploma Certificate