BARISTA at ON THE ROAD SPECIALITY CAFÉ & BISTRO (2021-10 – Present)
- Aim to provide Quality products like coffee beverages to customers' preferences while ensuring prompt service, provide advice and more knowledge about coffee to customers who are interested to learn more.
- Interact with Customers through greetings, taking their orders, Providing Recommendations, answering their questions and inquiries, and Ensuring a Positive Experience.
- Handle customer complaints and special requests with a lot of care to ensure customer satisfaction, and also, assisting them in accessing the online Menu, guiding them through placing orders after scanning menu bar code.
- Listen actively to customer orders, communicate clearly, and provide information about the café products like coffee, and the snacks, as well as following instructions.
- Carefully follow recipes, measure ingredients accurately with scales, and ensure a great taste experience that will make our customers come again.
- Manage multiple orders simultaneously, and maintain a steady workflow through teamwork.
- Use of quick math in some cases, and addressing customers by their names.
CLIENT SERVICE COORDINATOR at ION CUBE (2018-04 – 2020-08)
- Being an advocate for the Customer within the Company, ensuring work is accomplished within the agreed period, as well as championing their needs and interests.
- Collaborate with cross-functional teams such as the Customer's management team, laborer's, drivers, and equipment providers to ensure service delivery.
- Building and maintaining strong relationship with clients through providing excellent customer service and finishing their projects in the agreed time according to the contract.
UBER DRIVER at UBER CARS (2016-02 – 2018-03)
- Assisted passengers by providing transportation services, helped with luggage, and ensured a comfortable and safe ride.
- Communicated with passengers about confirming pick-up locations, discussed routes, and provided updates on arrival times.
- Managed to trace passengers who may have forgotten their items in the car which ensured a positive experience for passengers.
- Exhibited professionalism, politeness, and respect towards passengers, and ensured a pleasant ride.
SECURITY GUARD at TRANSGUARD SECURITY GROUP LLC (2011-11 – 2015-04)
- Consistently managed time while performing shift duties.
- Ensured safety especially during emergencies like false and real fire alarms, involved in emergency response situations especially evacuation drills, and provided security of the location.
- Communicated with Customers, Visitors, Colleagues, Contractors, and suppliers, by providing clear instructions, guidance, and relevant information regarding the security procedures.
- Being the first point of contact for individuals entering the facility, and a representative of the company, I maintained a visible presence while projecting a helpful and friendly attitude.
