Elijah Ojo

Microsoft 365, endpoint automation, and IT operations professional with 4+ years supporting cloud productivity, identity, endpoint, security, and service operations. Lead administration, security, automation and continuous improvement of multi-company Microsoft 365 environments Microsoft Entra (Microsoft Entra Admin Center/Entra ID), Exchange Online, Intune, Teams, SharePoint, Purview and Defender XDR and manage Windows and macOS endpoints through Intune and Addigy MDM. Build auditable automation using PowerShell, Python, Microsoft Graph and GitHub Actions, and deliver identity lifecycle, endpoint compliance, messaging security, backup and service-workflow solutions for remote support and escalation.

Microsoft 365, Endpoint Automation & IT Operations Lead at CapitalSage Holdings (2026-06 – Present)

• Own day-to-day administration, security, automation and continuous improvement of a multi-company digital workplace across Entra ID (Microsoft Entra Admin Center), Exchange Online, Intune, Teams, SharePoint, OneDrive, Purview, Microsoft Defender and Addigy MDM.
• Lead the full identity lifecycle across onboarding, role changes and offboarding, including licensing, group administration, MFA, password resets, guest access, privileged access management (PIM), Conditional Access support, RBAC and access-governance controls.
• Administer Exchange Online services including shared mailboxes, distribution groups, mailbox permissions, mail flow, transport rules, message tracing, phishing monitoring and email-security reporting with Defender for Office 365.
• Manage Windows endpoint operations through Intune, including application packaging and deployment, compliance remediation, configuration profiles, endpoint security policies, USB/device-control policies, inventory reconciliation and device synchronisation; administer the macOS fleet through Addigy MDM.
• Build controlled, auditable automation using Python, PowerShell, Microsoft Graph, GitHub Actions and Power Automate, with workload-specific app registrations, least-privilege permissions, validation steps, logging and evidence capture.
• Configured and maintained virtual environments using vmware to ensure optimal system performance and high availability
• Troubleshot and resolved hardware and software issues on various Mac OS devices for end users
• Design and deliver internal IT platforms and workflows including SharePoint knowledge-management hubs, subsidiary-scoped access models, IT service portals, offboarding centres, compliance/adoption trackers, document-intake processes, Teams/room-booking solutions and automated service-request workflows.
• Support Microsoft Copilot licensing and adoption, and implement Microsoft Purview controls and information-protection practices that strengthen governed use of Microsoft 365 data and AI-enabled productivity services.
• Provided technical support and troubleshooting for key business applications, resolving issues quickly and efficiently
• Partner with Cybersecurity, HR/People Operations, Finance and business-unit teams to translate recurring operational needs into documented, controlled and scalable processes, applying change control, verification and risk-based remediation throughout delivery.

Technical Support Engineer at Teknowledge (Microsoft Support) (2024-07 – 2026-05)

• Delivered advanced support and administration for Exchange Online and hybrid Exchange 2016/2019 environments, resolving mail flow, Autodiscover, Free/Busy, mailbox migration and hybrid connectivity issues.
• Supported Microsoft 365 service operations across Exchange, Teams, SharePoint and OneDrive for Windows, macOS, iOS and Android users, handling incidents from triage through resolution or escalation.
• Used PowerShell to automate mailbox administration, generate audit and operational reports, collect diagnostics and accelerate root-cause analysis of complex Microsoft 365 issues.
• Investigated Entra ID sign-ins and risky-user events, supported MFA and Conditional Access remediation, and applied RBAC, scoped administration and least-privilege practices for identity security.
• Resolved workstation OS and printer incidents and supported standard business-application issues for Windows and macOS users.
• Troubleshot network and infrastructure issues affecting cloud services, including LAN/Wi-Fi connectivity, firewall/ISP reachability, authentication dependencies and service-access problems.
• Monitored network architecture components to quickly identify and resolve connectivity issues
• Authored runbooks and knowledge-base articles, documented troubleshooting evidence and collaborated with technical leads and escalation teams on authentication, certificate and hybrid trust issues.
• Supported endpoint security operations using Sophos Endpoint/XDR: reviewed alerts and detections, coordinated remediation and documented findings and outcomes.

IT Officer at Fourst Nigeria Ltd. (2022-12 – 2024-05)

• Administered MS Office, Microsoft 365 and Google Workspace, including user provisioning, licensing, collaboration support and secure onboarding/offboarding workflows.
• Managed Active Directory users and groups, supported endpoint administration and resolved hardware, software, network and account-access issues for staff.
• Improved asset visibility through Snipe-IT and supported secure device lifecycle management across inventory, repairs, replacements, software updates and backups.

Volunteer IT Officer at World Peace and Climate Change Diplomatic Organization (2022-03 – 2023-02)

• Provided operational IT support for digital and in-person programmes, introduced collaboration tools and contributed to an IT improvement roadmap for NGO activities.
• Supported technical training and mentoring activities, including introductory Python and technology career guidance for students.

Protocol / IT Assistant at Educational Development CDS (NYSC) (2022-02 – 2022-11)

• Provided IT and administrative support for educational projects and outreach programmes, including device setup, AV support, digital asset handling and basic student training.

B.Sc. (Hons) in Computer Science and Technology – Crawford University