Elizabeth Nwokedi

Highly organized Remote Operations Assistant and Customer Support Professional with 4+ years of experience managing client communication, scheduling, documentation, CRM updates, issue resolution, and administrative coordination in fast-paced environments. Skilled in handling live customer concerns, updating tracking systems, coordinating multiple schedules, maintaining accurate digital records, and ensuring smooth operational workflows. Strong multitasking ability, excellent English communication skills, and experienced working under pressure while delivering excellent customer satisfaction.

Customer Service Support / Attendant - Folixx Bukka & Secret Palace - Lagos

(2025-04 - 2026-04)

• Resolved customer complaints and inquiries professionally
• Maintained CRM records and ensured customer satisfaction
• Supported order processing and daily operational activities
• Assisted customers with service requests promptly and efficiently

Remote Operations Coordinator / Client Support Specialist - Blue Turtle Bay - Lomé, Togo

(2023-01 - 2025-02)

• Coordinated client scheduling and appointment management
• Updated CRM systems and maintained accurate client records
• Managed high-volume customer communication via phone, email, and WhatsApp
• Resolved customer issues and handled schedule changes professionally
• Tracked active application progress and provided real-time updates
• Coordinated with multiple service providers to ensure smooth workflow completion
• Managed documentation review and operational follow-ups

Virtual Assistant / Social Media Manager - AMICAM NG LIMITED - Abuja

(2020-09 - 2022-12)

• Managed multiple administrative projects while ensuring timely delivery Scheduled appointments and coordinated travel logistics
• Created and executed social media growth strategies
• Monitored performance metrics and prepared engagement reports

B.Sc. - International Relations & Diplomacy - Global Wealth University (2021-01 - 2025-12)

SSCE - Harmony International School (2014-01 - 2019-12)