Elizabeth Uwa

Detail-oriented and motivated graduate of Economics and Statistics with strong experience in customer interactions, classroom management, and organizational coordination. Skilled in delivering excellent customer service, managing relationships, and supporting administrative functions. Committed to enhancing customer satisfaction, improving service delivery, and contributing positively to organizational growth.

Customer Service at James Consult International (2026-01 – Present)

• Handle 60+ inbound calls daily
• Verify and providing information
• Attending to company email
• Focus on first call and email resolution
• Deliver clear and confident responses to policyholders regarding billing, coverage, benefits, and company inquiries
• Process policy changes, cancellations, reinstatements, and payment plans accurately
• Maintain accurate real-time documentation of customer interactions while managing active conversations and system updates simultaneously
• Serve as a resource for team members by assisting with complex policy, billing, and claim-related inquiries
• Coordinate with internal departments and adjusters to ensure timely case resolution and customer satisfaction
• Utilize CRM and claims systems to document every customer interaction
• Meet and exceed KPIs for handle time, customer satisfaction, quality assurance, and compliance accuracy

Classroom Teacher at NYSC – Oredo Girls Secondary School, Benin City (2022-01 – 2022-12)

• Prepared and delivered lesson plans effectively
• Maintained accurate student records and attendance
• Developed strong communication and classroom management skills

Classroom Teacher at Winnie Education Center, Benin City (2021-01 – 2021-12)

• Created structured lesson plans to support student learning
• Managed classroom activities and ensuring student engagement
• Maintained discipline and organized student records

Manager at Evergreen Kidz World, Benin City (2015-01)

• Coordinated daily operations and resource management
• Organized children's educational and social events
• Promoted business services to prospective customers
• Built strong customer relationships to improve patronage

Bachelor of Science (B.Sc.) in Economics and Statistics – University of Benin, Benin City (2020-12)

Senior Secondary School Certificate (NECO) – Kiddies College, Benin City (2009-12)

Junior Secondary School Certificate (JSSCE) – Emotan Girls Junior Secondary School, Benin City (2006-12)

First School Leaving Certificate – Olua Primary School, Uselu, Benin City (2003-12)