Ella Godwin

Results-driven Operations Manager with 8+ years of experience leading hotel, restaurant, hospitality and administrative operations. Proven success managing cross-functional teams, budgets, customer experience, vendor relationships, staff recruitment and training, operational compliance, and facility improvement projects. CAPM-certified project management professional with a Bachelor's degree in Business Administration.

Seeking to contribute strategic leadership and operational excellence in a premium hospitality environment.

Project Manager - Godio Glitz Innovations - Abia State

(2024-01)

• Led hospitality renovation projects from planning to completion.
• Coordinated contractors, suppliers and internal stakeholders.
• Monitored budgets, timelines, quality and safety compliance.
• Reduced operational disruption through effective project planning.

General Supervisor - Statement Hotel - Abuja

(2023-09 - 2023-12)

• Managed daily hotel operations across Front Office, Housekeeping, F&B and Maintenance.
• Resolved guest complaints and maintained high service standards.
• Supervised staff scheduling, inspections and inventory control.

Operations Manager - La Taverna Restaurant - Abuja

(2022-06 - 2023-08)

• Led daily restaurant operations ensuring efficient workflow.
• Managed recruitment, onboarding and staff training.
• Performed daily sales analysis and budget monitoring.
• Improved customer satisfaction through prompt issue resolution.

Admin/Operations Manager - YBB Beauty Clinic - Abuja

(2021-03 - 2022-05)

• Managed appointments, inventory, client communication and cash transactions.
• Supported marketing through social media content and customer engagement.

Assistant Manager/Supervisor - Genesis Group Restaurant - Abuja

(2019-01 - 2020-12)

• Supervised restaurant operations, sanitation and customer service.
• Maintained effective communication across teams.

Branch Manager - Presidential Villa Resorts & Suites - Aba

(2017-01 - 2019-12)

• Managed daily operations, staff, budgets, financial records and marketing.
• Prepared staff schedules and sales reports.

B.Sc. - Business Administration - Madonna University, Okija (2013-01 - 2017-12)