Elvis Mabuogwu

Results-driven Customer Success, Account Management, and Business Development Professional with over 14 years of experience across the pensions, banking, insurance, hospitality, and corporate sectors. Successfully managed pension assets valued at over ₦12 billion and relationships with more than 3,000 employer accounts across MDAs, tertiary institutions, and private-sector organizations. Skilled in Client retention, stakeholder engagement, customer support, and remote collaboration

Marketing Executive at VERITAS GLANVILLS PENSIONS LTD (2024-12 – Present)

• Develop new employer relationships and expand pension client across Warri and Surrounding markets.
• Identify business opportunities and establish strategic partnerships that contribute to revenue growth.
• Manage employer and individual client relationships while delivering exceptional customer service.
• Strengthen customer retention through proactive relationship management and post-sales support

Chief Accountant / outdoor Manager at FUSION SIGNATURE NIGERIA LTD (2023-01 – 2024-12)

• Managed financial operations, payroll administration, expenditure monitoring, and cash accountability.
• Supervised daily business operations while coordinating staff activities to improve productivity.
• Maintained accurate financial records and ensured compliance with internal company policies.
• Supported customer satisfaction by ensuring smooth business operations and timely service delivery.

Relationship Manager at PAL PENSIONS (2011-01 – 2019-12)

Managed pension assets valued at over ₦12billion across Delta State. Managed relationships with more than 3,000 employer accounts across MDAs, tertiary institutions, and private-sector organizations.

• Expanded the company's client portfolio through strategic relationship management and business development initiatives.
• Served as the primary liaison between Pal Pensions, employers, government agencies, institutional clients, and contributors.
• Advised employers and employees on Pension Reform Act compliance, PenCom regulations. Retirement Savings Accounts (RSA), retirement benefit processing, and pension documentation.
• Coordinated biometric enrolment, customer profile updates, retirement documentation, and additional voluntary contribution (AVC) processing.
• Successfully resolved complex customer issues while maintaining excellent service standards and long-term client relationships.
• Collaborated closely with operations teams to improve service delivery, customer satisfaction, and operational efficiency.
• Supervised branch activities, mentored junior staff, and maintained high operational standards.
• Consistently exceeded relationship management expectations through proactive customer engagement and stakeholder management.

Direct Sales Agent at WEMA BANK PLC (2011-01 – 2011-12)

• Generated new business opportunities for retail banking products and services.
• Built relationships with prospective customers and maintained existing client accounts.
• Delivered excellent customer service from onboarding throughout the customer journey.
• Identified customer needs and recommended appropriate financial solutions.

Marketing/Relationship Officer at MUTUAL BENEFIT ASSURANCE PLC (2009-01 – 2010-12)

• Managed customer enquiries and provided responsive after-sales support.
• Promoted insurance products while consistently delivering excellent customer service.

Higher National Diploma (HND) in Business Administration – Institute of Management and Technology (IMT), Enugu (2006-01)

DIPLOMA in Public Administration – Enugu State University of Science and Technology (ESUT) (2002-01)

Senior Secondary School Certificate (NECO)