Ember Kanyi

Dynamic and results-driven customer service and administrative professional with 4+ years of experience across corporate, hospitality, and media sectors. Skilled in issue resolution, service optimization, team support, and customer relationship management. Recognized for strong communication, analytical thinking, and a commitment to delivering excellent customer experiences. Adaptable, efficient, and dedicated to continuous improvement.

Customer Service Representative - Outsource Global Technologies Limited - Abuja, Nigeria

(2025-01)

• Respond to customer inquiries and address concerns across multiple communication channels.
• Resolve issues and complaints while ensuring high-quality service delivery.
• Provide accurate product and service information to support customer decisions.
• Process orders, returns, and refunds according to company procedures.
• Document customer interactions and feedback for reporting and service improvement.

Restaurant Supervisor - The Place Restaurant - Abuja, Nigeria

(2024-05 - 2025-01)

Supervised daily restaurant operations to ensure efficient service delivery.

• Trained, evaluated, and coordinated staff performance to promote accountability.
• Resolved customer complaints and implemented service enhancement strategies.
• Managed schedules, inventory, and resources to reduce operational gaps.
• Generated operational and financial reports to support management decisions.
• Improved customer satisfaction by 25% through effective staff training and monitoring.
• Reduced staff turnover through recognition and feedback initiatives.

Customer Service Representative (NYSC) - Telcom Satellites Television (TStv) - Abuja, Nigeria

(2022-05 - 2023-04)

• Responded to customer inquiries and processed service requests.
• Resolved complaints and escalated complex issues when necessary.
• Documented interactions accurately using CRM tools.
• Collaborated with technical teams to troubleshoot service issues.
• Maintained 100% accuracy in data entry and documentation.
• Ranked among top performers for handling high call volumes.
• Achieved a 90% first-contact resolution rate.

B.Sc. - Sociology - Federal University Kashere (2022)