Emeka Udemadu

Experienced aviation and airport operations professional with over 15 years of expertise in airline operations, passenger handling, safety management, customer service, and station management. Proven ability to lead teams, manage airport operations efficiently, maintain safety standards, and deliver excellent customer service in fast-paced aviation environments.

Lead Duty Manager - Africa World Airlines - Murtala Mohammed International Airport, Lagos

(2025-01)

• Oversee daily station operations and ensure compliance with airline operational standards.
• Coordinate ground handling activities and maintain operational efficiency.
• Supervise staff performance and ensure high-tier customer service delivery.

Duty Manager - Africa World Airlines - Murtala Mohammed International Airport, Lagos

(2023-04 - 2024-12)

• Managed daily operational activities and passenger service delivery.
• Coordinated flight departures, arrivals, and ground handling operations.
• Ensured strict adherence to safety and operational procedures.

Ground Operations Supervisor - Africa World Airlines - Murtala Mohammed International Airport, Lagos

(2022-02 - 2023-04)

• Supervised ground handling and ramp operations.
• Coordinated operational teams to ensure smooth aircraft turnaround.
• Monitored compliance with aviation safety standards.

Acting Quality, Safety and Security Manager - Menzies Aviation - Murtala Mohammed International Airport, Lagos

(2018-06 - 2021-09)

• Implemented safety and quality assurance procedures.
• Conducted operational audits and safety inspections.
• Ensured compliance with aviation regulatory standards.

Customer Service / Passenger Handling Agent - Menzies Aviation - Murtala Mohammed International Airport, Lagos

(2018-01 - 2018-06)

• Assisted passengers with check-in and boarding procedures.
• Handled customer inquiries and resolved service issues.

Site Auditor - Laralek Ultimate Construction Company Ltd - Ikeja, Lagos

(2017-09 - 2018-01)

• Conducted site inspections and operational audits to ensure safety compliance.

Customer Service Agent - Aero Contractors Airline - Murtala Mohammed International Airport, Lagos

(2012-12 - 2016-12)

• Provided passenger support services, managed customer relations, and handled check-in.

Cabin Crew Member - Air Nigeria Airlines - Murtala Mohammed International Airport, Lagos

(2012-04 - 2012-06)

• Ensured onboard safety compliance and delivered in-flight customer service.

Customer/Baggage Service Agent - Air Nigeria Airlines - Murtala Mohammed International Airport, Lagos

(2010-10 - 2012-04)

• Managed baggage handling and resolved baggage-related issues.

Customer Service and Protocol Officer - Lexzy Peters Oil and Gas Nig. Ltd.

(2008-06 - 2010-05)

Ensured the smooth coordination of office operations, customer relations, logistics, VIP handling, travel arrangements, and liaison with relevant authorities.

Master's Degree - Transport Management and Planning - University of Lagos (UNILAG) (2016)

General HSE Certificate - Industrial Safety Training Institute (2013)

Cabin Crew License/Certificate - Landover Aviation Business School (2009)

Certificate of Proficiency - Universal Mandatory IT Training - AFRIHUB, Nnamdi Azikiwe University (2006)

B.Sc. - Cooperative Economics and Management - Nnamdi Azikiwe University, Awka (2006)

Safety Management System Training (2015)

Ignite Service Culture Training (2014)