Emem Udo

A dedicated and results-driven professional with proven experience across multiple roles, demonstrating strong customer service, administrative, communication, and organizational skills. Committed to delivering high-quality work, exceeding organizational goals, and contributing to the success of a dynamic organization through professionalism, integrity, and continuous learning.

Telemarketing - Pact Owoh Limited

(2025-01)

• Making outbound calls to prospective customers from a call list.
• Answering inbound calls from customers interested in products or services.
• Explaining product or service features, benefits, and pricing.
• Persuading customers to make purchases or schedule appointments.
• Identifying customer needs and recommending suitable solutions.
• Handling objections and answering customer questions professionally.
• Updating customer information in the company's database or CRM.
• Following up with potential customers to close sales.

Customer Support Representative - Blueridge

(2021-01 - 2024-12)

• Answer Customer Inquiries.
• Respond to questions by phone, email, chat, or in person.
• Provide information about products, services, pricing, and policies.
• Resolve Customer Issues.
• Handle complaints and troubleshoot problems.
• Process returns, refunds, exchanges, or service requests.
• Order and Account Management.
• Place, modify, or cancel orders.
• Update customer records and account information.
• Technical Support (in some industries).
• Help customers solve basic technical problems.
• Escalate complex issues to specialized teams.
• Documentation and Record Keeping.
• Maintain accurate records of customer interactions.
• Use CRM systems to track cases and follow-ups.

Accountant/Sales Executive - Notcan Foods Ltd.

(2018-01 - 2021-12)

• Prepared and analyzed monthly operating results for each department in the store.
• Developed company business via retail promotions and special events.
• Ensured the accounting procedures of the company complies with global standards.

Cashier - Laundry Box

(2015-01 - 2018-12)

• Knowledge of payment in the form of cash, checked credit, vouchers/travelers checks, or automatic debit.
• Provided exceptional customerservice, through means of efficient, prompt transactions.
• Maintained awareness of surroundings and secured cash to minimize loss potential.

Receptionist - Cudbury Nig. Plc.

(2014-01 - 2015-12)

• Answering and directing phone calls to the service and sales departments accordingly.
• Providing outstanding customer service while preparing the customer's contract and paperwork.
• Operating all office equipment, tools and supplies.

HND - Accounting - Akwa Ibom State Polytechnic (2024)

OND - Accounting - Akwa Ibom State Polytechnic (2014)

Senior Secondary School Certificate - Ikono People's High School (2009)

First School Leaving Certificate - Methodist Primary School (2003)