Emmanuel Ehihon

A highly motivated and dedicated Mass communication graduate with strong experience in hospitality management, customer service, administration, and team leadership. Possesses excellent communication, good public relation skill, good in intra and inter personal relationship skill, and problem solving skills with a proven ability to manage operations, supervise staff, and ensure customer satisfaction. Demonstrates professionalism, adaptability, and a commitment to achieving organizational goals while continuously developing personal and professional competencies.

Supervisor /Assistant Manager - Teebilos hotel and suites - Delta State

(2014-01)

Manage the day-to-day operations of the hotel with supervision of staff and coordination of departmental activities. Ensure excellent customer service and guest satisfaction while monitoring operational performance and maintaining quality standards.

• Manage the day-to-day operations of the hotel.
• Supervise staff and coordinate departmental activities.
• Ensure excellent customer service and guest satisfaction.
• Monitor operational performance and maintain quality standards.
• Resolve customer complaints and handle guest concerns professionally.
• Prepare operational reports and assist in strategic planning.
• Maintain compliance with organizational policies and procedures.
• Support business growth through effective management practices.

Head Receptionist - Cyprian hotel - Delta State

(2016-12)

Managed guest check-in and check-out operations while supervising staff schedules and work performance. Coordinated administrative and operational activities to ensure customer satisfaction and quality service delivery.

• Check-in and check-out of guest daily
• Supervised staff schedules and work performance.
• Coordinated administrative and operational activities.
• Ensured customer satisfaction and quality service delivery.
• Assisted management in implementing operational policies.
• Maintained effective communication with customers.

Higher National Diploma (HND) - Mass communication - Auchi Polytechnic (2021 - 2023)

National Diploma (ND) - Mass communication - Auchi Polytechnic (2021)