Emmanuel Fakolade

Detail focused professional with 13+ years combining high volume data entry, customer service, and administrative support in a fast paced banking environment. Enters and maintains accurate records averaging 50 to 80 entries a day, resolves client inquiries across phone and written channels, and manages scheduling, correspondence, and documentation with consistency. Comfortable working independently, learning new systems quickly, and keeping sensitive information confidential at all times.

Customer Service and Admin Support (Contract) - Access Bank Nigeria - Nigeria

(2013-01)

• Enter and maintain accurate client and account records in the CRM daily, averaging 50 to 80 entries, with strong attention to detail and data accuracy.
• Respond to customer inquiries and requests across phone and written correspondence, resolving issues with a friendly, professional approach.
• Manage scheduling and follow ups across multiple stakeholders, balancing shifting priorities without letting details slip.
• Screen and organize incoming correspondence, routing each request accurately and responding on time.
• Coordinate with internal departments and outside vendors to resolve requests and keep records current.
• Prepare regular activity reports and summaries, translating day to day data into clear, actionable updates.
• Operate under strict data protection and compliance standards, maintaining confidentiality and accuracy with sensitive information at all times.
• Trained new staff members on the CRM system and documentation standards, walking them through the process step by step.

Administrative Support Volunteer / Intern - Our Ladies of Apostle Catholic Hospital - Ibadan, Nigeria

(2010-01 - 2010-12)

• Supported department heads with scheduling, filing, data entry, and drafting correspondence, and handled frontdesk enquiries.

Higher National Diploma (HND) - Accounting - Federal Polytechnic Ilaro (2012-01)