I worked as a Customer Experience Specialist, delivering excellent customer support and consistently improving client satisfaction.
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Dedicated customer support representative with over 5 years of experience in fast-paced call centers and live chat support environments. Known for excellent verbal and written communication skills, patience under pressure, and a strong focus on resolving customer issues efficiently. Skilled in multitasking and managing competing priorities while maintaining high levels of empathy and professionalism.
Committed to enhancing customer satisfaction and loyalty through proactive support and problem-solving.
Senior Customer Support Representative at TechServe Solutions Ltd. (2020-04 – Present)
TechServe Solutions Ltd. is seeking a dedicated Senior Customer Support Representative to deliver exceptional service and guidance to our diverse client base. In this role, you will leverage your expertise to resolve complex issues efficiently while fostering strong customer relationships and contributing to continuous process improvements. Join our team to play a pivotal role in enhancing customer satisfaction and driving the success of our support operations.
Customer Support Agent at Global Connect Call Center (2017-01 – 2020-03)
Provided customer service and technical support for telecom clients.
Customer Service Intern at Naija Retail Services (2016-06 – 2016-12)
Supported the customer service team by managing inquiries and assisting with order processing.
Bachelor of Science (BSc) in Education – IBB university lapai (2018-01 – 2016-06)
