Emmanuel Ogbanefe, MIM

Professional with over five years of experience in IT infrastructure, network operations, enterprise systems, information security, and IT service management across telecommunications, managed services, fintech, and engineering environments. Experienced in evaluating IT controls, monitoring enterprise infrastructure, supporting SAP ERP operations, administering Windows Server and Active Directory, and managing incidents using enterprise platforms including Orion, Bitrix24, Kissflow, Grafana, and Checkmk. Proven ability to identify operational risks, support compliance initiatives, strengthen information security controls, and collaborate with cross-functional stakeholders to improve governance and business resilience.

Strong analytical, documentation, and problem-solving skills with a commitment to continuous improvement and information assurance.

Network Operation Centre Engineer at Wireless Technology Labs (2025-09 – Present)

• Monitor enterprise telecom infrastructure, servers, and network services to ensure availability, security, and operational resilience.
• Evaluate server health, CPU utilization, RAM usage, bandwidth consumption, and system performance to identify operational risks.
• Investigate alarms, security events, and service anomalies, performing root cause analysis and escalating incidents according to operational procedures.
• Utilize Bitrix24 to log, track, escalate, and manage incident tickets, coordinate with engineering teams, and document issue resolution in accordance with operational procedures.
• Support change implementation and post-change monitoring to minimize operational risk.
• Coordinate with engineering, vendors, and business stakeholders to ensure timely remediation of incidents and control deficiencies.
• Monitor compliance with operational procedures and contribute to continuous improvement initiatives.

IT Support Engineer, Managed Services (Onsite) at Coollink Nigeria (Seconded to Snake Island Integrated Free Zone) (2023-05 – 2025-09)

• Administered enterprise IT infrastructure, including Windows Server, Active Directory, Microsoft 365, SAP ERP user support, networking, and endpoint devices.
• Supported enterprise IT controls through user access management, system audits, security monitoring, and compliance with organizational policies.
• Managed incidents, service requests, and infrastructure issues using enterprise service management platforms.
• Assisted in implementing cybersecurity controls, password policies, endpoint protection, and user access reviews.
• Maintained accurate technical documentation, audit evidence, asset registers, and system configuration records.
• Coordinated with vendors and business units during infrastructure upgrades, system implementations, and technology projects.
• Delivered cybersecurity awareness training and promoted adherence to organizational IT policies.

Business Analyst (Hybrid) at Jebediah Engineering Company (2024-03 – 2025-06)

• Evaluated business processes and identified operational risks and control gaps.
• Conducted business process analysis and workflow optimization.
• Produced reports supporting management decision-making and operational governance.
• Developed dashboards using Power BI to monitor business performance and KPIs.
• Collaborated with stakeholders to improve internal controls and business processes.

IT Support Engineer at Eat and Go Africa (Domino's Pizza, Cold Stone, Pinkberry Nigeria) (2022-11 – 2023-04)

• Delivered IT support for over 100 retail locations, ensuring 99.9% uptime for critical POS and business systems.
• Implemented security protocols, reducing data breach risks by 50% and ensuring compliance with industry standards.
• Assisted in deploying enterprise-wide software upgrades, improving operational efficiency across multiple locations.
• Provided hands-on training for store managers and employees, increasing IT self-sufficiency by 25%.

Business Analyst (NYSC) at Creditville Group (Fintech Industry) (2021-05 – 2022-04)

• Gathered and analyzed business requirements for the CMoney App, leading to improved product development.
• Utilized Power BI and Excel to create dashboards and reports for performance tracking.
• Developed business requirement documents and technical specifications for software development.
• Conducted user acceptance testing (UAT) to ensure software functionality aligned with business needs.
• Assisted in implementing financial products, improving customer experience and engagement.

Industrial Trainee (IT Support) at National Petroleum Investment Exchange (NipeX) (2018-05 – 2019-01)

• Provided first-level IT support to senior executives, including Managing director NipeX and Technical assistant to the executive director, resolving 90% of reported issues within SLA timeframes.
• Assisted in system updates and data recovery processes, ensuring 100% data integrity and backup compliance.
• Conducted network troubleshooting and assisted in implementing cybersecurity protocols, reducing risks by 25%.

Master's in Information Management – Ahmadu Bello University, Kaduna, Nigeria (2025)

BSc. (Hons.) in Computer Science – University of Benin, Edo State, Nigeria (2020)