Emmanuel Olofinluyi

Detail-oriented and highly organized Customer Support Representative with years of experience delivering exceptional service and support to clients. Skilled in handling customer inquiries, resolving issues efficiently, and ensuring a positive customer experience across various communication channels. Adept at using CRM systems, managing data, and maintaining accurate records to enhance service quality and customer satisfaction.

Experienced in administrative support, team collaboration, and process improvement, with a strong ability to multitask and maintain professionalism under pressure. Proficient in Microsoft Office, CRM tools, and customer engagement strategies, with a commitment to providing prompt, courteous, and effective assistance. A proactive communicator with excellent interpersonal skills, dedicated to contributing to the success and reputation of a dynamic organization.

Customer Support Representative at Rental Property Max Ltd (2025-10-02 – Present)

• Managed guest communication and inquiries primarily through Hostex, ensuring prompt and professional responses across all channels.
• Coordinated bookings, calendars, and automated check-in/check-out processes using Hostex to ensure seamless guest transitions.
• Created and managed property listings across multiple booking platforms using Hostex, ensuring accurate descriptions, pricing, and availability synchronization.
• Assigned and monitored housekeeping and maintenance tasks via Hostex to quickly resolve issues and maintain guest satisfaction.
• Onboarded and synchronized new property listings through Hostex, ensuring accurate descriptions, pricing, and availability across platforms.

Administrative Officer at Office Of Auditor General for Local Government Ibadan (2024-06-26 – 2025-06-25)

NYSC associate

• Drafted and submitted audit reports in line with government policies and accounting standards
• Used statistical methods to assess financial processes and budget effectiveness.
• Improved audit workflow by identifying gaps and recommending process enhancements.

Customer Support Representative at Ezra Court by Kabana Realty (2023-07-14 – 2025-01-07)

• Responded promptly to guest inquiries and complaints via phone, email, WhatsApp, and Managed booking coordination, property details, and check-in/check-out instructions to ensure smooth transitions for guests.
• Collaborated with housekeeping and maintenance teams to resolve on-site issues affecting guest satisfaction.
• Assisted in onboarding new listings, including uploading accurate descriptions and availability across booking platforms.

Virtual Support Specialist at Hail Power (2022-12-06 – 2023-05-28)

• Provided remote administrative and operational support, managing calendars, scheduling appointments, and coordinating virtual meetings to optimize executive productivity.
• Managed confidential documents, emails, and correspondence, ensuring timely responses and professional communication.
• Maintained high levels of discretion, accuracy, and efficiency while supporting daily business operations in a fast-paced remote environment.
• Liaised virtually with clients, vendors, and internal teams to facilitate seamless communication and smooth workflow processes.

Bachelor of Technology in Statistics – Federal University Of Technology Akure