Emmanuela Ochela

Dedicated and adaptable professional with experience in behavioral intervention, customer service, sales, and client support. Skilled in implementing individualized behavioral programs, documenting client progress, maintaining professional relationships, assisting customers, and supporting day-to-day operations. Strong communication, interpersonal, organizational, and problem-solving abilities, with a proven willingness to learn and adapt.

Currently pursuing a Higher National Diploma (HND) in Business Administration and seeking an opportunity to contribute effectively to a professional and growth-oriented organization.

Behavioral Interventionist / Behavior Analyst - NOBELOVA GRADANY PSYCHOEDUCATIONAL SERVICES - Lagos

(2025-01)

• Implement individualized behavioral intervention programs based on learners' specific needs and treatment goals.
• Conduct structured learning activities and behavioral sessions using appropriate intervention strategies.
• Collect and document session data to monitor learner progress and identify areas requiring further support.
• Support the development of communication, social, language, imitation, receptive, and expressive skills.
• Provide appropriate prompting, reinforcement, correction, and support during learning activities.
• Maintain professional communication with supervisors, colleagues, and parents/caregivers.
• Prepare clear and accurate session reports documenting learner performance and progress.
• Support a positive, structured, and encouraging learning environment.

Sales & Customer Service Representative - KITCHEN MARKET - Lagos

(2023 - 2025)

• Assisted customers with product selection and provided information about available products.
• Responded to customer enquiries and provided professional customer support.
• Promoted products and supported daily sales activities.
• Built positive relationships with customers and encouraged repeat business.
• Assisted with product presentation, stock awareness, and general sales operations.
• Received and processed customer orders accurately.
• Handled customer concerns and worked toward satisfactory solutions.

Correspondent - RMS - Kaduna State

(2014 - 2015)

• Gathered information and communicated relevant stories and updates.
• Interacted with different individuals while collecting information.
• Developed strong written communication and interpersonal skills through professional correspondence.
• Worked independently while meeting assigned responsibilities and deadlines.

Sales Representative - COMMY'S WEAR - Kaduna State

(2011 - 2013)

• Assisted customers with product selection and enquiries.
• Promoted products and supported sales activities.
• Maintained positive customer relationships.
• Assisted with day-to-day shop operations.
• Provided customer support and contributed to sales activities.

Higher National Diploma (HND) - Business Administration - YABA COLLEGE OF TECHNOLOGY, LAGOS (2024)

National Diploma (ND) - Business Administration - YABA COLLEGE OF TECHNOLOGY, LAGOS (2020 - 2023)

Senior Secondary School Certificate (WAEC) - ECWA SECONDARY SCHOOL, NARAYI HIGH COST, KADUNA

First School Leaving Certificate (FSLC) - COMMAND NURSERY AND PRIMARY SCHOOL, KANO