Endurance Ibrahim

Versatile administrative and customer service professional with experience spanning executive support, banking operations, sales, and client relationship management. Skilled in confidential document management, calendar and meeting coordination, correspondence, customer account support, transaction processing, and stakeholder communication. Demonstrates strong attention to detail, professionalism, problem-solving ability, and proficiency in Microsoft Office.

Brings a customer-focused approach and the ability to support day-to-day administrative and operational functions effectively.

Assistant Interior Designer /Civil Construction Supervisor at Gowonos HRM (2025-08 – Present)

• Support the planning and execution of interior design and construction projects from initial preparation through completion.
• Assist with coordinating contractors, artisans, suppliers, and other project stakeholders to ensure smooth project execution.
• Monitor construction and installation activities to ensure compliance with approved designs, specifications, and project requirements.
• Conduct routine site inspections and report progress, challenges, material requirements, and other project-related issues.
• Assist with the selection, sourcing, and coordination of materials, finishes, fixtures, and other interior design components.
• Support measurement, space planning, material estimation, and preparation of project requirements.
• Monitor workmanship and project quality while identifying and escalating defects or deviations requiring corrective action.
• Coordinate site activities and help ensure that work is completed according to agreed timelines.
• Maintain project-related documentation, records, schedules, and progress updates.
• Liaise with clients and project stakeholders to communicate updates and support the resolution of project concerns.

ADMIN/CONFIDENTIAL SECRETARY at Uchmani Real Homes (2024-01 – 2025-07)

• Manage sensitive and confidential documents, ensuring secure filing, storage, retrieval, and appropriate access.
• Handle incoming and outgoing correspondence, including emails and official letters, with discretion and professionalism.
• Coordinate executive meetings, appointments, conferences, and related schedules to support effective time management.
• Prepare, review, and proofread reports, presentations, correspondence, and other business documents for accuracy and quality.
• Maintain confidential records relating to real estate transactions, clients, and legal documentation.
• Serve as a key communication link between executives, clients, and external stakeholders.
• Manage executive calendars and coordinate travel arrangements and logistics for meetings, events, and business activities.
• Support administrative operations by ensuring timely coordination of information, documentation, and executive requirements.

BANK TELLER at Keystone Bank Ltd (2021-08 – 2023-12)

• Process customer transactions while ensuring compliance with established banking procedures and controls.
• Verify customer identities and supporting documentation before processing deposits, withdrawals, transfers, and related transactions.
• Update customer accounts with accurate balance, payment, and transfer information.
• Review transaction documents for completeness, appropriate signatures, and compliance requirements.
• Address customer enquiries and complaints professionally and facilitate timely resolution.
• Explain banking products, service policies, account features, and applicable fees to customers.
• Support customers with financial products, credit-related enquiries, and account services.
• Promote digital banking solutions, including mobile banking, e-statements, and online payment services.
• Monitor transactions for potential fraudulent activity and escalate identified concerns appropriately.
• Support daily branch operations, including opening and closing procedures and general customer service activities.
• Maintain a professional standard of communication with customers, colleagues, and management.
• Accurately record transaction-related information, including amounts, serial numbers, receipts, and manifests.

SALES AGENT / HEALTH PLANNER at Neutra Tech Coway Nigeria (2021-03 – 2021-06)

• Followed up on prospective customers and generated leads through direct outreach and cold-calling activities.
• Maintained records of sales activities, customer interactions, and transactions in the company database.
• Communicated product and service information clearly to prospective and existing customers.
• Identified customer requirements and sourced appropriate products and services to meet specific needs.
• Developed customer mailing lists and maintained regular follow-up with prospective clients.
• Provided customers with information regarding charges, billing, and pricing changes.
• Supported operational planning and coordination to contribute to organisational objectives.
• Coordinated workflows and supported activities aimed at improving team performance and service delivery.

CUSTOMER SERVICE OFFICER at Mutual Trust Microfinance Bank (NYSC) (2020-02 – 2021-02)

• Served as a first point of contact for customers, delivering professional and responsive service.
• Identified customers' financial service needs and supported the preparation of appropriate service proposals.
• Assisted customers with account opening, account updates, savings plans, and bond-related services.
• Prepared correspondence relating to discrepancies, outstanding payments, and required customer information.
• Collected and accurately entered customer information into relevant banking records and systems.
• Verified the integrity of deposit cheques and money orders to support fraud prevention and transaction security.
• Processed account and savings-plan activities in accordance with established procedures.
• Built positive customer relationships through clear communication and effective service delivery.

Bachelor of Science in Political Science – University of Abuja (2019-08)

Senior Secondary Certificate Examination in SSCE – Christ Academy Secondary School (2014-05)