Relationship Officer - Moniepoint - Kano State
(2024-01 - 2026-01)
- Drove customer acquisition campaigns onboarding new clients and ensuring full activation on digital banking platforms.
- Mobilized deposits through daily client engagement and targeted sales strategies, contributing to branch revenue growth.
- Identified and executed cross-selling opportunities, increasing uptake of banking products and services.
- Successfully acquired and managed salary accounts from individuals and organizations.
- Booked quality risk assets (loans) while maintaining compliance with credit policies.
- Led POS terminal deployment and improved transaction collections performance.
- Managed a strong client portfolio, ensuring excellent relationship management and retention.
- Delivered top-tier customer service, resolving issues and enhancing client satisfaction.
- Supervised Account Officers and DSAs, improving team productivity and performance.
- Prepared weekly and monthly reports to track performance and guide decision-making
Administrative Personnel - Sambo EHA - Kano State
(2023-01 - 2024-03)
- Handled office tasks, such as filing, generating reports and presentations, setting up meetings, and reordering supplies.
- Provided real-time scheduling support by booking appointments and preventing conflicts.
- Made travel arrangements, such as booking flights, and cars, and making hotel and restaurant reservations.
- Screened phone calls and routing callers to the appropriate party.
- Used computers to generate reports, transcribe minutes from meetings, create presentations, and conduct research.
- Greeted and assisted visitors.
- Maintained polite and professional communication via phone, e-mail, and mail.
- Anticipated the needs of others in order to ensure their seamless and positive experience.
Marketer - Global Institute - Kaduna State
(2022-12 - 2023-12)
- Booked quality assets and ensure effective portfolio monitoring for early detection of defaults.
- Managed and deepened relationships with existing and prospective customers.
- Won new accounts and resuscitate dormant relationships.
- Market the bank's products to meet customer needs.
- Initiated development of products required to meet customer needs.
- Ensured efficient service and maintenance of existing customers.
- Ensured zero tolerance for inactive/dormant accounts.
- Performed all other duties as assigned by the Business Manager
Verification Personnel - Sydani - Jigawa State
(2022-01 - 2022-11)
- Embarked on physical visitation to potential borrowers' business places for evaluation of business books, taking inventory and turnover into consideration
- Ensured that all verification are completed thoroughly, according to the standard operating procedures and within the specified timelines
- Physically visited locations to verify residential or business address information provided
- Physically visited other parties such as the loan guarantors, employee references and so on to ensure they are aware of their responsibilities and can easily be located if necessary
- Prepared comprehensive and accurate reports on daily verification activities
- Performed all other functions as may be assigned by a supervisor
Relationship Personnel - Dreams Hotel - Mararaba Karu Nasarawa state
(2021-01 - 2021-12)
- Greet guests upon arrival and assist with check-in procedures
- Provide personalized service and assistance to guests throughout their stay
- Respond promptly to guest inquiries, requests, and concerns
- Coordinate special requests and arrangements for guests, including dining reservations, transportation, and special occasions
- Conduct regular follow-up with guests to ensure satisfaction and address any issues or concerns
- Maintain a thorough knowledge of hotel amenities, services, and local attractions to provide recommendations and assistance to guests
- Collaborate with other departments to ensure seamless guest experiences
- Handle guest feedback and reviews with professionalism and a commitment to continuous improvement.
Customer Care - Moniepoint - Zaria Kaduna state
(2017-04 - 2020-09)
- Ensured adequate adherence to Credit policies, processes and procedures.
- Booked deals for new deposits within 24 hours.
- Followed up on processing of roll-over of investments and delivery of investment letters to customers within 24 hours of maturity.
- Responsible for opening new accounts and follow-up on outstanding documentation.
- Updated and follow up on returned cheques every morning.
- Followed up on customer's requests such as pay-in cheques, collect cash, process drafts, process transactions, etc.
- Updated new deposits and new accounts on the system daily.
- Responsible for the provision and safe keeping of customers' information and files.
- Responsible for recording new accounts, deposits and FX transactions daily.
- Ensured proper custodianship of the unit's registers.
- Made daily/periodic reports to the Branch Leader on marketing activities and/or prompt potential businesses in pipeline needing senior support, including other reports as may be required by Management from time to time.
- Followed up and ensure prompt recovery of Past Due Accounts under your management.
- Participated in all marketing plans and strategy development initiatives of the Branch Leader that will increase the market share/market penetration of the Branch.
Logistic Officer - Redeemers Academy - Karu Abuja
(2020-10 - 2021-06)
- Oversaw all supply chain operations.
- Organized and managed inventory, storage, and transportation.
- Analyzed and optimized logistical procedures.
- Reviewed, prepared, and routied purchase orders.
- Ensured the safe and timely pick-up and delivery of shipments.
- Monitored shipments, costs, timelines, and productivity. Addressing and resolving shipment and inventory issues.
- Loaded and negotiated with suppliers and retailers.
- Answered customer queries.
Student Advisor - NACABS Polytechnic - Akwanga Nasarawa state
- Canvassed for students to study in foreign universities represented by the firm
- Offered career advisory services to prospective or confirmed students
- Provided relevant, current academic information to prospective students
- Collected and review documents submitted for admissions
- Assisted with international credential evaluation in the admissions process
- Reviewed of international student admissions applications
- Served as a resource in the international student admissions process to advise on and inform prospective students and family members of visa and compliance regulations
Receptionist/Administrative Support - General Hospital Potiskum - Yobe state
- Received and welcomes clients at the clinic with a positive and helpful attitude
- Notified the Front Desk of clients arrival, along with all necessary information
- Assisted and maintained workplace security through kept records of people coming in and out of the premises.
- Supported managers and employees through a variety of tasks related to organization and communication
- provided information about the services and products of the Clinics when visitors make an inquiry.
- Ensured compliance with all the safety procedures and kept the management informed about any kind of unsafe situation.
- Conferred and coordinated with other departments.
- Updated job knowledge through participation in educational opportunities; reading technical publications; maintaining personal networks.
- Accomplished organizational goals by accepting ownership for accomplishing new and different requests; explored opportunities to add value to job accomplishments.
- Received, sorted and distributed mail.
- Adhered to General Hospital Code of Conduct as well as ethical standards of the field.
- Other duties as assigned from time to time
- Provided emotional support and measures to alleviate fear and anxiety.
- Participated in voluntary community health activities to promote, maintain and restore health and prevent diseases.
