Engr Ita

Technical Support Specialist and Computer Hardware Technician with 7+ years of experience providing hands-on IT support in academic and corporate environments. Experienced in diagnosing and repairing computer hardware, installing and configuring operating systems and software, troubleshooting printers and peripherals, supporting LAN connectivity, and maintaining reliable IT systems. Strong problem-solving, customer service, preventive maintenance, documentation and user-support skills, with a practical approach to minimizing downtime.

Technical Support Specialist at University of Calabar (2017-01 – 2023-12)

• Provided first-line and hands-on technical support to staff and students, resolving computer hardware, software, printer and connectivity problems.
• Installed, configured, deployed and maintained desktop computers, laptops, printers and other IT peripherals.
• Diagnosed LAN connectivity problems and supported routers, IP addressing, network cabling and network peripherals.
• Performed operating-system installations, software configuration, system updates, antivirus scans and routine preventive maintenance.
• Carried out hardware upgrades and replacements, including RAM and SSD installation, to improve system performance.
• Performed data backups and assisted users with technical issues while maintaining clear records of faults and resolutions.

Technical Support Technician at Lafarge International (2016-01 – 2017-12)

• Provided technical support in a fast-paced corporate engineering environment.
• Diagnosed and resolved workstation hardware failures, software errors and enterprise application issues.
• Installed, configured and maintained computer equipment, peripherals and related systems.
• Worked with technical teams to investigate recurring IT problems and reduce user downtime.

Diploma in Computer Engineering – Chamberlink Computer Technology (2011-12)