Ese Freeborn

An experienced specialist with 11 years of proven Marketing Associate and Direct Sales Representative expertise. Consistently delivered 20% quarterly sales growth and improved customer satisfaction by 25%. Demonstrated success in expanding client base by 25% through targeted strategies and seeking a Relationship Manager / Retail Banking role to drive business growth with proven expertise.

Marketing Associate - First Bank Plc / Whytecleon - Gombe State, NG

(2015-08)

• Initiated the account opening process to enhance client acquisition, resulting in a 15% increase in new accounts.
• Curated high-quality assets and implemented robust portfolio monitoring strategies to detect defaults early, achieving a 10% reduction in default rates.
• Fostered and maintained strong customer relationships, leading to a 20% increase in customer satisfaction scores.
• Efficiently processed loans to streamline operations and improve turnaround time by 25%.
• Strategically acquired new accounts and revived dormant relationships, resulting in a 15% growth in the customer base.
• Drove account acquisition initiatives to expand market presence, achieving a 10% expansion in new accounts.
• Provided support for cash handling procedures, ensuring accuracy in cash counting processes with a 95% error-free rate.
• Enforced a zero-tolerance policy for inactive/dormant accounts, reducing dormant accounts by 20% through assertive management.
• Received and promptly responded to customer inquiries, achieving a 90% customer query resolution rate within 24 hours.
• Promoted and promulgated First Bank products to drive sales and increase product awareness by 15%.
• Assisted Relationship Managers (RMs) by preparing and analyzing monthly reports, improving report accuracy by 20%.
• Effectively managed and nurtured relationships with existing and potential customers to achieve a 15% increase in customer retention and loyalty.

Direct Sales Representative - Diamond Bank Plc - Gombe State, NG

(2013-06 - 2014-09)

• Marketed and sold organizational products, achieving a 20% increase in sales volume quarter-over-quarter.
• Ensured efficient service and maintenance of existing customers, enhancing satisfaction rates by 35%.
• Identified potential customers through targeted outreach, resulting in a 25% expansion of the customer base.
• Promoted the company's products through strategic advertising initiatives, driving a 30% boost in brand visibility.
• Completed all assigned duties as directed by the Business Manager with 98% accuracy and efficiency.
• Secured funding for business operations, achieving a 25% increase in financial resources.
• Marketed the bank's products effectively to align with customer needs, resulting in a 40% increase in product uptake.
• Conducted research on external opportunities and provided comprehensive reports, contributing to a 35% improvement in identifying market trends and potential partnerships.

Higher National Diploma (HND) - Accountancy - Federal Polytechnic Bauchi (2015-04)