Radio presenter - NYSC, Radio Nigeria Dugbe - Ibadan
(2018-12 - 2019-11)
- Hosted live radio programs and engaged listeners with informative and entertaining content.
- Planned, researched, and prepared scripts for daily broadcasts.
- Conducted interviews with guests and industry professionals.
- Presented news, entertainment, and public interest topics clearly and confidently.
- Managed live calls, messages, and audience interactions professionally.
- Worked closely with producers and technical staff to ensure smooth broadcasts.
Customer Care Representative - MTN - Ikorodu Lagos state
(2020-03 - 2022-10)
- Responded to customer inquiries via phone, email, and in person.
- Resolved customer complaints professionally and promptly.
- Provided accurate information about products and services.
- Processed customer orders, requests, and account updates.
- Maintained detailed records of customer interactions.
- Followed up with customers to ensure satisfaction.
- Handled multiple customer requests while meeting company targets.
- Built positive relationships with customers through excellent communication.
- Escalated complex issues to the appropriate department when necessary.
- Assisted in retaining customers by providing effective solutions to their concerns.
Senior Supervisor - Lee Hairven Salon
(2022-11 - 2025-10)
- Supervised the daily operations of the salon to ensure smooth service delivery.
- Managed and coordinated staff schedules, attendance, and performance.
- Provided excellent customer service and resolved customer complaints professionally.
- Trained, mentored, and supported new and existing staff members.
- Ensured high standards of cleanliness, hygiene, and professionalism were maintained.
- Monitored inventory levels and coordinated the ordering of salon supplies and products.
- Assisted in achieving sales targets by promoting salon services and retail products.
- Handled customer appointments and ensured efficient workflow.
- Prepared daily sales reports and maintained accurate business records.
