Esther Christopher

Detail oriented and customer focused Business Management graduate with experience in procurement coordination, customer relationship management, and data handling. Proven ability to manage documentation, coordinate with vendors and stakeholders, and maintain accurate operational records. Adept at communication, problem solving, and supporting efficient business operations in fast paced environments.

Seeking an opportunity to contribute organizational and service excellence within a dynamic corporate organization.

Procurement Trainee (NYSC) - Dangote Cement Plc - Lagos

(2025-01 - 2026-04)

• Managed and tracked over 15-20 purchase request weekly ensuring items were processed and delivered on time.
• Worked closely with 8-12 vendors following up on quotations, deliveries, and order timelines.
• Maintained accurate procurement records (100+) using SAP and internal systems.
• Assisted in resolving invoice and delivery discrepancies helping to reduce errors and delays.
• Collaborated with internal teams to support smooth day to day procurement operations and timely order fulfillment.

Customer Relationship Manager - XO Boutique Bakery

(2023-01 - 2025-12)

• Handled daily customer inquiries (about 30+ per day), making sure each customer felt heard and attended to promptly.
• Resolved most customer complaints on the first contact, helping to build trust and improve overall satisfaction.
• Managed and processed 20-25 orders daily, ensuring accuracy and timely delivery.
• Built strong relationships with customers, encouraging repeat purchases and loyalty.
• Worked closely with team members to ensure smooth and efficient service delivery.

B.Sc. - Business Management - University of Calabar (2017-01 - 2023-12)