Treasurer at NYSC Orientation Camp (2025-06 – 2025-06)
- Managed group funds of over ₦500,000 for 300+ corps members, maintaining 100% accurate records throughout the orientation camp
- Coordinated with NYSC officials and team members to support logistics, welfare and contribution system
- Promoted accountability and efficient financial decision making within the group.
President - Department of Marketing at Imo State University (2022 – 2023)
- Lead departmental activities and initiatives
- Organized 2 academic workshops and 1 mentorship programme reaching 150+ marketing students, strengthening departmental academic culture.
- Acted as the primary student liaison in meetings with faculty and administrative bodies
Course Representative - Department at Imo State University (2019-10 – 2023-09)
- Served as the communication bridge between student and faculty
- Assisted in conflict resolution and created a unified academic environment for course-mates
Secretary to HOD at Imo State University (2021-04 – 2023-09)
- Managed schedules, appointments, and correspondence for the Head of Department efficiently.
- Maintained organized records of departmental files, minutes, and confidential documents.
- Assisted in planning and executing departmental events and activities
- Acted as a liaison to ensure smooth information flow within the department.
- Coordinated communication between staff, students, and external stakeholders.
Business Relationship Manager (BRM) at Moniepoint (2024-02 – 2025-11)
- Managed a portfolio of 20+ business clients at Moniepoint, achieving a 95% retention rate through proactive relationship management
- Acted as the main point of contact between clients and internal teams to drive seamless service delivery.
- Collaborated with operations, sales, and product teams to resolve client issues efficiently and proactively.
- Conducted regular business reviews and provided insights to clients for growth and improved financial performance.
Client Relation Officer at Bestate Investment (2025-07 – Present)
- Served as primary point of contact for clients, ensuring timely and professional communication.
- Supported the sales and investment team with data entry, lead tracking, and preparing client reports.
- Responded to client inquiries, complaints, and requests, providing effective solution.
- Built and maintained strong relationship with client to enhance satisfaction and retention.
- Helped coordinate meetings, calls and internal communication to maintain smooth workplace.
- Managed client record, documentation and data base updates.
- Welcoming and onboarding new client.
Customer Service Support at Blueprint Development (2025-07 – Present)
- Drove end-to-end resolution of customer inquiries and complaints, managing 50–100 clients monthly while maintaining a 95%+ satisfaction rate through prompt, empathetic, and solution-focused communication.
- Built lasting client relationships by implementing consistent follow-up systems that reduced average complaint resolution time by approximately 30%, ensuring no client concern went unaddressed.
- Led coordination between internal teams and clients to streamline service delivery, improving response times and contributing to measurable gains in customer retention.
- Conceptualised improved communication frameworks that enhanced team efficiency and maintained a consistent, professional brand voice across all client-facing interactions.
- Recognised with a formal award for excellence in customer care, reflecting a sustained commitment to exceeding client expectations and upholding the highest service standards at every touchpoint.
