Esther Damilola

Result-driven and goal-oriented professional with a B.A. in English and Literary Studies. Skilled in business development, customer relationship management, and operations, with proven ability to manage teams, meet targets, and deliver organizational growth. Passionate about contributing to innovative organizations while enhancing skills and professional experience.

Senior Officer, Clients Engagement (Onsite and Remote) - EHA Clinics - Lugbe, Abuja

(2025-11 - 2026-03)

• Utilise CRM tools to gather comprehensive information about potential and existing customers.
• Establish and maintain professional relationship between individual and corporate clients.
• Constant updating of Activities Records using CRM and Productivity tools.
• Keeping Constant Communication with clients to assess their needs and provide tailored solutions that meet their requirements.
• Proposal Presentation to Clients for Business Development on both Parties.
• Sales of the Clinic's Products and services to prospective Clients.

Benefit Administrator (Internship) - Access ARM Pension - FCT Abuja

(2025-06 - 2025-08)

• Review of clients' documents for processing of pension benefits.
• Liaised with nationwide customer care teams to meet client needs
• Evaluated applications in line with National Pension Commission guidelines.
• Calculated pension benefits and analyzed client data

Relationship Manager (Sales) - Fidelity Bank Plc - Lokoja, Kogi State

(2023-04 - 2025-01)

• Sold banking products and services to new and existing clients.
• Built and maintained relationships with customers to identify business needs and offer tailored financial solutions.
• Managed account openings, deposit mobilization, loan recovery, and POS issuance.
• Achieved monthly revenue targets and prepared performance reports.
• Account reactivation
• Assisting customers with account enquiries and complaints.

English Language and Communication Skills Tutor (NYSC) - God's Wisdom Secondary School - Ondo State, Nigeria

(2021-12 - 2022-12)

• Taught and evaluated students in English Language and Communication Skills.
• Managed classroom planning, lesson notes, and academic records.
• Mentored students and organized extracurricular and social activities. Keeping and updating students' academic record

B.A. - English and Literary Studies - Federal University Lokoja (2021)