Esther Offor

Results-driven Customer Experience Executive with experience in banking, customer service, and hospitality supervision. Skilled in customer relationship management, complaint resolution, team coordination, and operational support. Holds a professional customer service certification and known for integrity, organization, and consistently delivering excellent service. Seeking to contribute versatile skills and committed to driving efficiency

Customer Experience Executive - Dillon Microfinance Bank - Lagos

(2025-08)

• Attend to customer inquiries and provide accurate information on banking products and services
• Resolve customer complaints promptly, ensuring high levels of satisfaction and retention
• Process customer requests and support daily branch operations
• Maintain proper documentation and records of customer interactions
• Liaise with internal departments to ensure quick resolution of issues
• Promote bank products and services to customers when necessary

Supervisor - Solitude Hotel and Spa - Lagos

(2024-09 - 2025-07)

• Supervised daily operations and ensured smooth service delivery
• Managed staff schedules and coordinated team activities
• Handled customer complaints and ensured prompt resolution
• Maintained high standards of service and operational efficiency

Customer Service Representative - Tobitones Integrated Systems - Abuja

(2021-09 - 2022-06)

• Handled customer inquiries, complaints, and service requests professionally
• Maintained accurate customer records and transaction documentation
• Ensured high levels of customer satisfaction and retention

Industrial Trainee - Reiz Continental Hotel - Abuja

(2017 - 2018)

• Completed one-year industrial training in customer service operations
• Gained hands on experience in customer support
• Learned operational processes and front office management in a hospitality environment

Higher National Diploma - Microbiology - Federal Polytechnic Bida

National Diploma - Science Laboratory Technology - Federal Polytechnic Bida