Esther Onyekaomelu

Dedicated and responsible hospitality professional with experience in customer service, front desk operations, sales, and lounge supervision. Experienced in supervising staff, attending to customers, resolving complaints, coordinating daily operations, and maintaining a clean and welcoming environment. A strong communicator who works well under pressure and is committed to providing excellent customer service and supporting smooth restaurant and hospitality operations.

Supervisor - Sky View Lounge - Asaba

(2023-01 - 2025-10)

• Supervised staff and coordinated daily activities within the lounge.
• Ensured customers received prompt and professional service.
• Attended to customer complaints and resolved issues appropriately.
• Monitored staff performance, punctuality, and general conduct.
• Ensured the lounge was clean, organized, and ready for customers.
• Coordinated with other staff to ensure smooth daily operations.
• Assisted with monitoring sales, customer orders, and general service activities.
• Reported operational issues to management.

Receptionist - Top Rank Hotel - Asaba

(2022-02 - 2023-12)

• Welcomed and attended to hotel guests professionally.
• Handled enquiries, bookings, check-ins, and check-outs.
• Responded to customer requests and complaints.
• Maintained accurate guest and front-desk records.
• Communicated effectively with other departments to meet guests' needs.
• Handled telephone calls and general administrative duties.

Sales Assistant - 3C Hub - Asaba

(2021-03 - 2022-01)

• Assisted customers with product enquiries and purchases.
• Provided friendly and professional customer service.
• Supported daily sales activities and maintained proper product displays.
• Assisted with stock monitoring and arrangement of merchandise.
• Handled customer concerns and ensured a positive shopping experience.

B.Sc. - Mass Communication - Tansian University (2016 - 2020)