Etimbuk Akpan

Accelerated team productivity by 50% and cut onboarding time from 4 to 2 weeks by creating comprehensive project documentation covering mission, role responsibilities, workflows, and structure. Delivered 120+ creative assets, leading a team of 8 designers and editors, reducing average turnaround time and maintaining client satisfaction scores above 95%. Secured contract renewals from 2 of 3 high-value U.S. property marketing clients by maintaining quality and 100% on-time delivery of creative assets (video edits, thumbnails, captions) throughout 3-month engagements.

Project Manager at Creative Builders (2024-11 – 2025-04)

• Accelerated team productivity by 50% and cut onboarding time from 4 to 2 weeks by creating comprehensive project documentation covering mission, role responsibilities, workflows, and structure.
• Delivered 120+ creative assets, leading a team of 8 designers and editors, reducing average turnaround time and maintaining client satisfaction scores above 95%.
• Secured contract renewals from 2 of 3 high-value U.S. property marketing clients by maintaining quality and 100% on-time delivery of creative assets (video edits, thumbnails, captions) throughout 3-month engagements.
• Eliminated scope creep on projects by consistent timeline and deliverable negotiation with clients, managing team workload and resources to prevent burnout and quality decline.

Content Manager at Softailed (2024-03 – 2024-09)

• Owned end-to-end content publishing workflow in Strapi CMS, delivering 32+ structured blog posts and product comparisons that generated 8.1K+ organic visitors and supported lead generation efforts.
• Structured product comparison data across 9 categories using Strapi's metadata, taxonomy, and SEO features, improving content discoverability and reducing average user search time.
• Maintained data accuracy for 120+ SaaS tools in comparison matrix (including WordPress, Make, Zapier, Trello) through quality checks and update protocols, ensuring reliable product information for user purchasing decisions.
• Collaborated with the content team in ClickUp and Google Workspace to clarify briefs, resolve blockers, and maintain a 94% on-time publishing rate.

Feedback & Operations Manager at Dean's List (2022-11 – 2025-02)

• Drove product improvements for 18 Solana blockchain projects by conducting user research sessions, translating feedback into over 150+ prioritised action steps and feature recommendations.
• Controlled operational budgets totalling $20,000+, using Google Sheets with formulas that ensured 100% accuracy for on-chain contributor, marketing and operations disbursements.
• Drove 2 hackathon wins out of 5 projects in accelerator program by conducting user research, market fit analysis, and competitor research that refined product positioning for Solana 2023 Hackathon.
• Designed and implemented end-to-end onboarding workflow using Twitter, Discord, and Forms, then scaled system to NFT-based self-verification process that reduced manual onboarding time by 1week.

IT Coordinator at VKS Construction Ng. (2022-05 – 2022-10)

• Maintained 88%+ system uptime for 30-person office staff on airport construction site, managing network infrastructure, system administrations and resolving incidents within 1-hour SLA to prevent project delays.
• Managed IT asset procurement, while maintaining Excel-based inventory tracking for 100+ devices.
• Executed end-to-end device provisioning for 4 new hires, coordinating PC setup, Active Directory integration, and installing specialized software (including AutoCAD, Navisworks) and drivers.

B.Eng. in Electrical and Information Engineering – Landmark University (2023-10)