Eucharia Chidiogo

Registered Nurse and Medical Support Officer with experience in customer and client communication, follow-up, provider engagement, record keeping and healthcare support. Experienced in communicating professionally with clients and service providers through phone, email and other communication channels, documenting responses accurately and following up on outstanding issues. Clear and polite communicator with a warm, professional approach to customer interactions.

Reliable, organized and able to work independently, follow approved procedures and maintain confidentiality when handling customer information. Available for remote part-time work and able to start as soon as required.

Medical Support Officer - AXA Mansard - Lagos State

(2026-03)

• Communicate with clients and healthcare service providers through phone calls, email and other communication channels.
• Follow up with providers and clients regarding enquiries, outstanding responses and partnership discussions.
• Make outbound calls to healthcare providers to obtain information, clarify requirements and communicate company expectations.
• Respond professionally to client and provider enquiries and provide appropriate information or escalate issues when necessary.
• Maintain accurate records of communications, responses and follow-up activities.
• Engage with clients and enrollees to understand their needs and provide appropriate support.
• Contact and onboard gyms and spas for healthcare and wellness partnerships.
• Follow up with facilities after initial contact to obtain feedback and confirm their interest.
• Communicate professionally with different individuals while maintaining confidentiality of client and company information.
• Prepare updates on completed activities and outstanding follow-ups for management.
• Use email, phone and digital platforms to coordinate communication and track ongoing tasks.

Nursing Intern - St. Martins Hospital - Obosi

(2025-11 - 2026-01)

• Communicated respectfully and professionally with patients, relatives and healthcare team members.
• Collected and documented patient information accurately.
• Responded to patient enquiries and provided clear information within the scope of practice.
• Maintained confidentiality when handling patient information and records.
• Worked independently on assigned responsibilities while following hospital procedures and instructions.
• Demonstrated reliability, attention to detail and effective teamwork in a busy healthcare environment.

Registered Nurse (RN) - College of Nursing Sciences, St. Charles Borromeo Specialist Hospital, Onitsha (2025)