Evelyn Falodun

Detail-oriented Virtual Assistant and CRM Specialist with experience in customer service, lead management, and client communication. I help businesses streamline operations by setting up CRM systems, automating follow-ups, and managing sales pipelines. Skilled in using CRM tools to improve response time, increase customer retention, and support business growth.

Customer Service Representative at Airtel Nigeria (2021-01 – 2024-12)

• Managed high-volume customer interactions using CRM systems
• Maintained customer records
• Generated reports
• Improved retention
• Best Quarterly Agent

Telemarketer at Entourage Integrated Trust Limited (2024-01 – Present)

• Generated leads
• Managed client follow-ups
• Updated CRM data

B.A. in English and Literary Studies – Federal University of Oye-Ekiti