GoKonnect Interactive Media Services Ltd.
Position Held: Technical Support Supervisor (NOC and Operations) Aug. 2019 – Till Date
- Supervision and management of field technical operations • Managing Data Center Operations • Managing GoKonnect NOC and Operations • Customer Care/NOC Protocol Administration • Installing and providing software and hardware supports • Providing support for applications • Providing solutions to Commuters Enquiries, requests and complaints • Initiating and Implementing multi-level troubleshooting • Providing information on Company products and services
Kammy Global Construction Ltd.
Position Held: Systems Support Engineer Nov. 2018 – July. 2019
- Providing support for new applications • Troubleshoot system and network problems, diagnosing and solving hardware/software faults • Installing and configuring computer systems, printers, scanners and other components • Configuring user-rights for various users • Testing, demonstrating and evaluating new technology and equipment • Working continuously on a task until completion
ConSol Limited
Position Held: Customer Service Representative (ntel Process) Dec. 2017 – Nov. 2018
- Key customers’ account management • Back-end issue verification and resolution and second level escalation • Email management and provision of solutions to Customers’ Enquiries, Requests and Complaints • Customer Experience and Relationship Management • Resolution of customer Customers’ Enquiries, Requests and Complaints via phone conversation
ISON BPO International Limited
Position Held: Customer Service Representative (Airtel Process) Mar. 2017 – July 2017
- Managed large amounts of incoming calls and customer service inquiries • Customer relationship management • Logged various relationships and interactions with customers and potential customers on appropriate CRMs • Identified and assessed customers’ needs to achieve satisfaction • Provided accurate, valid and complete information by using the right methods/tools • Kept records of customer interactions, processed customer accounts and logged on CRMs
Kammy Global Construction Ltd.
Position Held: Systems Support Engineer Nov. 2016 – Mar. 2017
- Installing and configuring computer systems, printers, scanners and other components • Configuring user rights for various applications • Testing, demonstrating and evaluating new technology • Troubleshoot system and network problems, diagnosing and solving hardware/software faults • Providing support for new applications • Working continuously on a task until completion
