Faith Agina

Highly organized Executive Assistant, Customer Relations Specialist, and Social Media/Graphics Professional with 3+ years' experience supporting senior executives, improving customer satisfaction, and designing brand-forward digital content. Proven track record of increasing client retention, strengthening brand visibility, and optimizing workflows through clear communication, analytics-driven decision-making, and exceptional multitasking. Seeking to add value in a dynamic organization through administrative excellence, brand growth, and strong client relationship management.

Social media manager at Zeaper Fashion (E-commerce) (2025-08 – 2025-10)

• Managed the brand's presence across Instagram, TikTok, and other platforms.
• Created content calendars, designed high-quality visuals, and analyzed performance metrics to improve reach and conversions.
• Collaborated with team members to align content with brand goals and increase overall awareness.

Graphic Designer & Social media manager at Freelancer (2023-01 – Present)

• Designed 100+ visual assets including flyers, posters, brand materials, portfolios, presentations, and CV layouts for clients globally with Design tools ( Adobe, Canava and others ).
• Managed social media content to increase online visibility and engagement through strategy-based content planning.
• Created and scheduled posts across all social media platforms, contributing to growth in brand presence and audience interaction.
• Supported marketing campaigns by developing high-quality visuals that align with brand messaging.

Executive Assistant at Right Path Institution (2024-03 – 2024-11)

• Supported senior management with scheduling, document preparation, correspondence, and meeting coordination.
• Organized reports and confidential files, improving workflow efficiency and communication across departments.
• Acted as a liaison between leadership, staff, and external partners to ensure smooth operations.
• Designed professional presentations and documents that improved clarity and decision-making during executive meetings.

Business and Administrative Officer at Glifixempire Company (2022-08 – 2023-01)

• Developed and executed strategies that boosted sales and enhanced customer engagement.
• Collaborated with cross-functional teams to implement marketing campaigns and drive business growth.
• Analyzed market trends and customer feedback to recommend improvements in products and services.
• Managed daily administrative tasks, including scheduling, document preparation, and maintaining organized records.
• Coordinated meetings, prepared agendas, and took minutes to ensure effective communication.
• Handled confidential information with discretion and improved administrative processes for greater efficiency.

Customer Service Specialist and Sales Representative at Contemporary Fashion Store (2021-12 – 2022-03)

• Provided exceptional customer service by addressing inquiries, resolving issues swiftly, and ensuring customer satisfaction.
• Managed complex customer concerns, provided tailored solutions, and maintained positive customer relationships.
• Documented customer interactions and followed up to ensure issues were resolved effectively.
• Consistently achieved and exceeded sales targets by understanding customer needs and recommending suitable products.
• Built and maintained strong customer relationships, leading to increased customer loyalty and repeat business.
• Assisted in merchandising, inventory management, and promotional displays to drive sales.

Certificate in Business Administration – University of the people

Diploma Certificate in Mass communication – University of Ibadan

Certificate in High-School Graduate