Faith Dayo Ajobiewe

Community Manager with experience in building and nurturing online communities, supporting members, driving member engagement, facilitating learning programs, and fostering meaningful relationships between community members and organizations. Experienced in managing 2,000+ member WhatsApp communities, supporting 100+ learners across 5 cohorts, creating educational content, coordinating community activities, and responding to member inquiries across multiple channels.

Community Manager - Zion Tech Hub

(2024-08 - 2026-05)

• Supported 200+ learners across five cohorts by providing academic guidance, progress follow-up, and personalized support throughout their learning journey.
• Designed and implemented learner accountability initiatives that contributed to an 80% program completion rate across five cohorts.
• Monitored assignment and project completion for 100+ learners, used progress data to identify at-risk students, and initiated targeted follow-ups to support timely completion.
• Managed end-to-end learner onboarding, including orientation, resource distribution, expectation setting, and transition support.
• Coordinated 20+ webinars, workshops, mentorship sessions, onboarding events, and learning challenges, achieving an average attendance rate of 60%.
• Maintained learner records, attendance reports, schedules, program documentation, and engagement trackers to support smooth program operations.
• Reduced average learner support response time from 48 hours to under 24 hours by organizing support requests and establishing a structured follow-up process.
• Collaborated with instructors to resolve learner issues, improve communication, and strengthen the overall student experience.
• Managed and moderated engagement across WhatsApp and Discord communities of 2,000+ members through community events to increase participation and member interaction.

BSc. - Geology - Ekiti State University, Nigeria (2018 - 2024)