Faith Samuel

Revenue is lost when overdue accounts aren't followed up, customer issues sit unresolved, and important follow-ups fall through the cracks. I close those gaps through high-volume customer outreach, structured follow-up, CRM tracking, and disciplined revenue recovery. In my current role, I manage 200–300 customer contacts daily and recover ₦100,000–₦300,000+ daily, ranking #1 among approximately 35 Collection Officers.

I also use AI tools including ChatGPT, Claude, and Gemini to improve documentation, research, and productivity. I don't just manage customer conversations - I follow through until the problem is resolved, the commitment is tracked, and the business has a better chance of recovering its revenue.

Collection Officer at GloraTech (2025-01 – Present)

• Recover overdue payments by calling, texting, and WhatsApping 200–300 customers a day, logging every promise-to-pay in the CRM so nothing falls through the cracks.
• Recovered ₦100,000–₦300,000+ daily, with ₦500,000 peak-day recovery, while contributing to team targets of ₦8M–₦15M monthly.
• Ranked #1 for monthly recovery among approximately 35 Collection Officers, and consistently place in the top 10–15.
• Balance daily and monthly recovery targets with customer communication that keeps the relationship intact, not just the payment.

Warehouse Manager at Vianey Electronics Limited (2020 – 2024)

• Kept mobile accessories stock (screen protectors and screen guards) accurate through regular counts, catching damaged or bad stock before it reached a customer.
• Arranged and dispatched customer orders, tracking each delivery through to the customer.
• Flagged damaged or bad stock - from customers or the warehouse - directly to the company owner so problems got fixed at the source.
• Ran this independently in a mostly remote role with no sales target - the job was keeping stock and orders accurate, not chasing numbers.

Senior Secondary School Certificate – Ayangburen Senior Secondary School