Fatimoh Raji

Detail-oriented and customer-focused professional with over four years of experience in customer service, technical support, data validation, and field operations across telecommunications, power distribution, and development sectors. Proven track record in resolving client issues, enforcing regulatory compliance, and optimizing customer experience. Adept at stakeholder communication, database management, and process improvement.

Seeking to leverage my diverse background and strong problem-solving skills in a dynamic organization where I can contribute to operational excellence, customer satisfaction, and organizational growth.

Broker Associate (Data Entry Officer) at Elyon Custom Brokers (2025-05 – Present)

• Documentation Mastery: Proficiently prepare, review, and submit customs entry documentation, maintaining a keen eye for detail to guarantee accuracy and compliance.
• Classification and Valuation Expertise: classification of products accurately and determine their valuation for customs purposes, aligning with tariff schedules and regulatory guidelines.
• Regulatory Compliance: Stay abreast of changes in customs regulations and trade laws, ensuring that all customs entries align with current requirements to avoid disruptions in our international trade activities.
• Effective Communication: Engage in clear and timely communication with team lead and team members to resolve issues, address inquiries, and provide necessary documentation.
• Research/Client Collaboration: Collaborate closely with clients to gather essential information and offer guidance on customs requirements, fostering strong relationships and ensuring a positive client experience.
• Continuous Improvement: Actively participate in ongoing process improvement initiatives, contributing valuable insights and implementing enhancements to optimize efficiency and accuracy in customs operations.

Call Center Agent (Intern) at Nigeria Jubilee Fellows Programme by the United Nations Development Programme (2024-01 – 2025-01)

• Placement of applicant names with distance barriers on the waiting list for the matching team to source for available organizations within their residential area.
• Address applicants' technical concerns, such as the resuming date not appearing on the site or unable to sign monthly attendance, with the technical team to resolve the issue.
• Provided help desk service through emails, WhatsApp messages, calls from organizations, and applicants to minimize call center queries and complaints.
• Add the names of applicants with outstanding payments to the backlog list will allow the finance team to review and process their unpaid stipends, thereby reducing the number of applicants owing monthly stipends.
• Reporting applicants with resumption date errors in the database to the matching team for rectification, resulting to the payment process for the prior and current months.
• Follow up with applicants to see if they are pleased with the services rendered to them.

Customer Service Representative (Project Enforcer) at Ikeja Electric (2021-05 – 2023-12)

• Tariff reclassification: Upgrading existing customers from a previous tariff plan to a recommended tariff plan based on energy consumption level and/or use of premises and/or service wire configuration.
• Energy theft: Uncovered energy theft within Ikorodu and Shomolu districts such as meter bypass and meter tampering, customers who have not vended (not recharging) for over six (6) months and have huge outstanding payments to reduce loss of revenue for Ikeja Electric.
• Free Riders: Identifying individuals or entities that are not registered on the company's network but connected to the network with no evidence of payment or vending history and escalating such reports to the backend to reduce loss of revenue for Ikeja Electric.
• Illegal Connection: Identifying and escalating consumers illegally connected to the electricity supply via the electric pole to decrease Ikeja Electric's revenue losses.
• New Customers: Sourcing for newly constructed facilities such as residential apartments, commercial buildings, shops, etc., and registering them on the company's network to generate revenue for Ikeja Electric.
• Customer Validation: Updating customer details on the Network and providing accurate and timely feedback for Ikeja Electric.

Customer Service Representative (KYC OFFICE) at Airtel Telecommunication Nigeria (Ijebu-ode branch) (2020-09 – 2021-04)

• Customer service: Answering calls, emails, or chats to provide information about products and services or address complaints.
• Follow-up: Ensuring that appropriate actions are taken on customer requests.
• KYC verification: Collecting updated customer information through the Know Your Customer (KYC) verification procedure to register new customers and earn income for Airtel Telecommunication Nigeria.

Class Teacher (NYSC Associate) at Muslim Highschool Bonni (Oyo) (2019-06 – 2020-05)

• Created lesson plans relate to the education curriculum incorporating resources, goals, and objectives.
• Teach students how to use computer programs, proper typing, and evaluate internet sources.
• Stay up-to-date with developments and implement new practices into the curriculum, while maintaining a safe and organized classroom atmosphere.
• Evaluate students' progress, provide feedback, and communicate with parents and school administration.
• Provide additional assistance to students who need it.

Bachelor of Education in Library and Information Science (B.Ed LIS) – Tai Solarin University of Education (2014 – 2018)

WASSCE – Our Lady of Apostle Secondary School (2007 – 2013)