Fatunwase Olawole

Dynamic and results-oriented Retail Operations and Station Management Professional with over a decade of progressive experience in fuel retail operations, staff supervision, customer service excellence, and compliance management. Proven track record of leading high-performing teams, optimizing station performance, ensuring safety standards, and driving operational efficiency. Successfully increased customer satisfaction by 20% and reduced inventory discrepancies by 15% at NNPC IBAD Obantoko Retails.

Adept at problem-solving, coordinating workflows, and maintaining strong customer and stakeholder relationships. Committed to integrity, accountability, and continuous improvement.

Senior Supervisor - NNPC IBAD Obantoko Retails - Abeokuta

(2025-01)

• Increased customer satisfaction by 20% through proactive service management and issue resolution.
• Reduced inventory discrepancies by 15% by implementing rigorous stock management protocols.
• Enhanced operational efficiency by coordinating staff activities and enforcing compliance with safety and service protocols.

Supervisor - NNPC Mega Station - Abeokuta

(2017-01 - 2025-01)

• Achieved 90% sales growth by optimizing service delivery and enhancing customer engagement.
• Improved staff efficiency by 95% through targeted training and performance monitoring.
• Maintained station profitability by ensuring compliance with NNPC operational guidelines and safety procedures.

Lecturer - Dorben Polytechnic - Bwari, Abuja

(2012-01 - 2015-01)

• Developed a new curriculum adopted by the department, improving student pass rates by 95%.
• Delivered engaging lectures and prepared instructional materials to support student learning.
• Participated in departmental planning and academic assessments, enhancing educational outcomes.

Bachelor's Degree - Business Administration - University of Ibadan (2004-09 - 2008-06)

High School Diploma - General Studies - Papa Community High School (1997-09 - 2001-06)

Primary School Certificate - Primary Education - Comfort International Primary School (1988-09 - 1994-06)