Favour Asonye

Experienced Customer Service Representative skilled in managing inbound and outbound calls, cold calling, and client follow-ups with 5+ years in fast-paced environments. Proficient in cross-selling and upselling products to meet customer needs, while maintaining high levels of satisfaction. Strong negotiation and problem-solving skills.

Call Support Agent at King Palms Homes Ltd. (2024-04 – 2026-07)

• Handled high-volume inbound calls from agents, clients and homeowners, addressing questions about property listing, leases, land sales, payments, home values, and account information.
• Assisted customers with payment inquiries by reviewing payment statuses, explaining billing information, processing authorized transactions, and resolving payment-related concerns.
• Provided policy support by explaining property details, ownership information, account balances, available options, and general policy requirements in a clear and professional manner.

Sales Officer at Accion Microfinance Bank (2022-02 – 2024-03)

• Generated new business opportunities by identifying and targeting prospective customers through field visits, referrals, networking, and other sales activities.
• Promoted and sold microfinance products, including personal, business, and SME loans, while explaining product features, eligibility requirements, and repayment terms to customers.
• Managed customer relationships by maintaining regular communication, addressing inquiries, resolving concerns, and ensuring a positive customer experience throughout the loan cycle.
• Conducted customer assessments by reviewing business operations, income sources, cash flow, and repayment capacity to determine loan suitability and reduce credit risks.

Client Support Executive at Gechy Skincare Company (2020-01 – 2022-01)

• Assisted customers with product selection by understanding their skincare needs and recommending suitable products based on their preferences, concerns, and the company's product offerings.
• Processed and followed up on customer orders, ensuring accurate order details, timely updates, and effective communication regarding deliveries, delays, exchanges, and order-related issues.
• Resolved customer complaints and service issues professionally by identifying the root cause of concerns, providing appropriate solutions, and ensuring a positive customer experience.
• Collaborated with sales, marketing, and fulfillment teams to resolve customer issues, coordinate orders, communicate product availability, and ensure smooth service delivery.

B.Sc in Political Science – Abia State University (2022)