Favour Bassey

Administrative/Virtual Assistant and Customer Support Officer with over 5 years of experience supporting business operations and client service functions. Skilled in administrative coordination, calendar and inbox management, financial administration, bank reconciliation, and invoice processing. Experienced in stakeholder communication, complaint resolution, CRM systems, and service delivery improvement.

Possess strong organisational skills, accuracy, confidentiality, and the ability to manage priorities. Delivers efficient administrative support, improved customer satisfaction, and streamlined processes that enhance operational performance and business outcomes.

Customer Support Officer/Marketer at Comrade Villa Estate (2023-02 – 2025-10)

• Executed outbound prospecting campaigns, engaging potential clients, generating qualified leads, and increasing customer acquisition through targeted messaging and follow-up strategies.
• Managed lead qualification and pipeline tracking by analysing sales data, monitoring KPIs, and identifying high-conversion prospects, improving close rates and stronger sales performance.
• Conducted consultative discovery calls with prospects to identify needs, clarify budgets, and confirm timelines, successfully booking appointments that contributed to 95% on-time project delivery.
• Performed market and competitor research to refine call scripts, tailor value propositions, and address objections effectively, driving a 30% increase in conversion rates.
• Analysed customer feedback and campaign performance metrics to optimise outreach strategies, strengthen client engagement, and improve retention rates by 18%, maximising revenue growth.

Administrative Assistant at Fast Trail Solution & Services Ltd. (2017-10 – 2018-08)

• Provided administrative and financial support by streamlining documentation processes and maintaining digital filing systems, improving workflow efficiency by 25, and ensuring compliance.
• Conducted outbound calls to prospects, responded to enquiries within 24 hours, handled objections, and resolved concerns during conversations, contributing improved engagement rates.
• Maintained accurate appointment records by tracking scheduled calls and confirming appointment bookings, ensuring organised follow-ups and reducing scheduling errors.
• Supported payroll processing and statutory deductions by collating timesheets, verifying salary data, and calculating tax and pension contributions accurately, ensuring regulatory compliance.
• Processed and verified invoices up to ₦50,000 per transaction, maintaining 99% accuracy and enhancing service delivery performance and operational standards.

Clerical Officer at Ministry of Information, Delta State (2016-06 – 2017-05)

Bachelor of Science in Sociology – University of Calabar (2010)