Favour Benson

Customer-focused and results-driven Customer Service Professional with experience in contact center operations, customer support, telemarketing, administrative coordination, and customer relationship management. Skilled in handling customer inquiries through phone, email, and chat channels while delivering exceptional customer experiences and maintaining high service standards. Experienced in CRM systems, customer issue resolution, data management, customer retention, and remote collaboration.

Proven ability to manage multiple tasks, resolve customer concerns efficiently, and maintain strong relationships with customers while meeting organizational KPIs.

Seeking Remote Customer

Service, Customer Support, Customer Success, Virtual Assistant, or Client Support opportunities where I can leverage my communication, problem-solving, and customer relationship management expertise.

Remote Telemarketer - PJEK Enterprises (US-Based Insurance Campaign)

(2026-02)

• Conduct outbound customer calls to introduce insurance products and services.
• Generated qualified leads through effective communication and relationship-building techniques.
• Maintained accurate customer records and interaction history within CRM systems.
• Addressed customer questions regarding insurance coverage, benefits, premiums, and claims processes.
• Followed up with prospective customers through phone and email communications.
• Handled objections professionally and converted prospects into qualified opportunities.
• Managed customer information while ensuring compliance with data privacy requirements.
• Achieved daily and monthly performance targets for lead generation and customer engagement.
• Delivered excellent customer experiences that promoted trust and customer satisfaction.

Contact Center Agent - Access Bank Plc

(2025-08 - 2026-02)

• Managed high-volume inbound customer calls, emails, and service requests.
• Delivered professional customer support while maintaining excellent customer satisfaction ratings.
• Provided accurate information regarding banking products, services, policies, and procedures.
• Utilized CRM systems to document customer interactions and maintain accurate records.
• Investigated customer complaints and provided timely solutions within service guidelines.
• Escalated complex issues to appropriate departments and followed up to ensure resolution.
• Maintained customer confidentiality and adhered to data protection policies.
• Achieved key performance metrics including Customer Satisfaction (CSAT), First Contact Resolution (FCR), and Service Level Agreements (SLAs).

Administrative & Inventory Support Officer (NYSC) - Lagos State Medical Store – Ministry of Health

(2024-07 - 2025-06)

• Maintained accurate inventory and procurement records using Microsoft Excel.
• Processed supply requests and coordinated order fulfillment for healthcare facilities.
• Managed documentation, data entry, and record-keeping activities.
• Assisted stakeholders and healthcare representatives with inquiries and service requests.
• Generated reports and maintained operational records.
• Coordinated with multiple departments to ensure efficient service delivery.
• Supported administrative functions and workflow management.
• Ensured accuracy in inventory reporting and stock monitoring processes.

Store Operations Assistant - Chidex Enterprises

(2016-10 - 2019-01)

• Assisted customers with inquiries and product information.
• Managed customer complaints and ensured satisfactory resolution.
• Maintained inventory records and stock reports.
• Supported daily store operations and administrative tasks.
• Coordinated stock replenishment and inventory management activities.
• Prepared sales and inventory reports for management review.
• Maintained organized documentation and operational records.

Bachelor of Science (B.Sc.) - Applied Biochemistry - Nnamdi Azikiwe University (2023)